Member Operations Lead

Found in: beBee jobs US - 7 days ago


San Francisco, California, United States Atlas Full time

Atlas is redefining the luxury spending experience with a members-only, no-limit charge card. An Atlas card membership unlocks access to coveted experiences including the most in-demand restaurant reservations and last-minute luxury hotel booking. Atlas members are high-performance, high-earning founders and established creatives who require a high-touch, personalized experience.

We are looking for a highly motivated leader to join our team as the Member Operations Lead. In this position, you will ensure our members receive the highest level of customer service and support. You will manage a team of front-line Member Advisors who are the face of Atlas and handle all member communications, as well as our Concierge team who facilitates access to dining, travel, events, personal shopping, and other high-touch experiences.

How You Will Contribute

Take ownership of the current customer support channels (Text, Email, Phone, IVR) and quickly mobilize an action plan towards maturity, while ensuring current day-to-day operations run smoothly.
Develop a world-class support and concierge team structure with a proactive staff forecast model, KPIs, CRM tooling, and training procedures required to thoughtfully scale the Atlas membership.
Provide dynamic leadership: Hire, mentor, develop, and guide Member Advisors, Concierge, and Knowledge Management and Operations Program Managers.
Instill a luxury hospitality focus that caters to UHNW members. Maintain a servicing approach that goes above and beyond to exceed expectations with messaging delivered in a friendly and confident human tone.
Ensure volume forecasts and planning requirements are built to manage peak volume periods to ensure achievement of KPIs of the highest standard of customer care.
Work closely with the product and engineering teams to build robust internal tooling to support customers and front-facing team members.
Work cross-functionally with compliance, engineering, product, marketing, and other operations teams to identify opportunities to improve the customer experience.

Requirements
6+ years of progressive client services/relations in high-touch hospitality (hotel, concierge, luxury retail), working with high-value clients to provide remarkable experiences.
4+ years experience and proven track record of building, leading, and growing high performing customer support teams of 20+
Experience operating in a fast-paced environment with a growth mindset, collaborating cross-functionally, and bringing people together towards a common goal.
Demonstrated experience with establishing robust metrics and analysis including workforce planning, productivity, SLAs, C-SAT and KPIs.
In-depth knowledge of support tools (ticketing, CRM) and proven strategies to leverage and optimize workflows through Zendesk and other CRM tooling + processes.
Excellent verbal and written communicator with adaptive listening skills that can tailor the message to the audience.
Excels at developing creative solutions to complex problems in order to unlock the impossible for our members.
Data-driven decision maker with demonstrated experience and comfort with business intelligence tools.
A long-term resident of NYC, Los Angeles, Miami, or San Francisco.

Disposition
Natural empathy for the customer.
Deep passion for delivering exceptional customer service and building lasting relationships with customers.
Excited about the prospect of re-imagining the card membership experience and lead a high-performance team that is the heartbeat of the company.
Deep empathy - you can easily connect with others and understand their needs and implement their feedback.
Self-motivated and ambitious.
Energetic, flexible, confident, and collaborative attitude.

Benefits
Opportunity to be an integral part of a brand that is creating a new standard of financial services and lifestyle membership — entering the ground floor of a fast-growing, category-defining company.
Competitive salary, equity, and 401K.
Full health benefits (medical, dental, and vision insurance).
Generous vacation policy and paid company holidays.
Complimentary Atlas Membership
  • Floral Operations Lead

    Found in: beBee jobs US - 2 weeks ago


    San Francisco, California, United States 24 Seven Talent Full time

    An awesome client specializing in unique farm-fresh floral bouquet is seeking a Floral Operations Lead The Floral Operations Lead is responsible for coordinating and directing the successful, efficient, and profitable operation of store florals in order to achieve The Retail business objectives. This position requires strong interpersonal and communications...

  • Spread Operations Program Lead

    Found in: beBee jobs US - 7 days ago


    San Francisco, California, United States Instacart Full time

    We're transforming the grocery industryAt Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work...

  • Operations Lead, Core Payments

    Found in: beBee jobs US - 1 day ago


    San Francisco, California, United States Cardless Full time

    At Cardless, we're building a credit card and loyalty platform that consumer businesses use to engage their customers. We've launched 9 credit cards, including for the largest mall operator in the U.S. and the largest airline in South America. We help businesses bring imaginative card programs to life, and have pioneered technology to embed credit card...

  • Enrollment Team Lead

    Found in: beBee jobs US - 7 days ago


    San Francisco, California, United States Better Health Full time

    Better Health is seeking a highly motivated and experienced Enrollment Team Lead to join our team to help disrupt the chronic care industry. This role will play a pivotal role in the successful growth of our member enrollment team serving patients with chronic conditions. The Enrollment Team Lead will report to the Enrollment and Activation Manager, and is a...

  • Manager - Financial Operations

    Found in: beBee jobs US - 7 days ago


    San Francisco, California, United States Connor Group Full time

    Connor Group has several offices with hybrid work arrangements. We are also hiring remote professionals for this position.Are you an intellectually curious, project-oriented professional who enjoys coming up with innovative solutions to complex business issues? Connor Group is seeking professionals who want to build off their existing accounting,...

  • Remote Marketing Lead

    Found in: beBee jobs US - 2 weeks ago


    San Francisco, California, United States Eclipse Full time

    What is Eclipse?Eclipse is building the fastest Ethereum Layer 2, powered by the Solana VM. Our general-purpose L2 combines the best of the modular stack without sacrificing UX or fragmenting liquidity. Here are our website and docs for more information.Our team is comprised of former Citadel, dYdX, and Uniswap veterans. We're backed by top investors...

  • Tech Lead

    Found in: beBee jobs US - 7 days ago


    San Francisco, California, United States Omneky Full time

    Job Description: Omneky is looking for a Technical Lead Developer to innovate the AI solutions of the rapidly scaling Omneky's AI-powered creative content platform. The ideal candidate is someone with a passion for AI innovation and can implement AI solutions with confidence under the complete mentor and guidance of the senior members of Omneky's engineering...

  • Fractional CTO/Technical Lead

    Found in: beBee jobs US - 7 days ago


    San Francisco, California, United States Nickl Full time

    Job Description:NICKLpass is seeking a talented and experienced Technical Lead to join our growing team. As a Technical Lead, you will play a crucial role in shaping the technical direction of our products, managing and mentoring the engineering team, and ensuring the successful delivery of high-quality software solutions. This position offers an excellent...

  • Scientific Lead, Biophysical Chemistry

    Found in: beBee jobs US - 2 weeks ago


    San Francisco, California, United States Eli Lilly and Company Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Remote Product Lead

    Found in: beBee jobs US - 7 days ago


    San Francisco, California, United States Zetachain Full time

    About ZetaChainZetaChain aims to be the only blockchain you'll ever need. It is a layer 1 blockchain and developer platform that connects any L1 and L2, from Ethereum to Bitcoin and beyond. Access all of crypto in one place, as a developer or user.ZetaChain prides itself on its vibrant and active community, a testament to our growing impact and relevance in...

  • Operations Manager

    Found in: beBee jobs US - 2 weeks ago


    San Francisco, California, United States SnapEDA Full time

    Please Apply via Our Careers Site Below:As an Operations Manager at SnapMagic, you'll be working on both high-level strategy and granular tactics, and making a huge impact. This position is a good fit for those interested in learning how great companies scale, seeing how multiple parts of an organization interact.The SnapMagic company's existing platform...

  • Operations Manager

    Found in: beBee jobs US - 2 weeks ago


    San Francisco, California, United States VitaWerks Full time

    Operations Manager - Nurse Champion is self-motivated and results-driven to direct and manage our organization's business activities for the assigned team of Nurse Champions.Duties for the Operations Manager - Nurse Champion include (not limited to) managing daily performance, key performance indicators, training, driving right behaviour, addressing HCP...

  • Senior - Financial Operations

    Found in: beBee jobs US - 2 weeks ago


    San Francisco, California, United States Connor Group Full time

    Connor Group has several offices with hybrid work arrangements. We are also hiring remote professionals for this position.Are you an intellectually curious, project-oriented professional who enjoys coming up with innovative solutions to complex business issues? Connor Group is seeking professionals who want to build off their existing accounting,...

  • Sterling Commerce OMS Lead- WB5957

    Found in: beBee jobs US - 7 days ago


    San Francisco, California, United States Nisum Full time

    Nisum is a leading global digital commerce firm headquartered in California, with services spanning digital strategy and transformation, insights and analytics, blockchain, business agility, and custom software development. Founded in 2000 with the customer-centric motto "Building Success Together," Nisum has grown to over 1,800 professionals across the...

  • Sr. / Lead Java Full stack Developer

    Found in: beBee jobs US - 2 weeks ago


    San Francisco, California, United States Elajika Inc Full time

    Role Sr. / Lead Java Full-stack DeveloperLocation Francisco CADuration 6 MonthsExperience 10 YearsCustomer Wells FargoMandatory Skills Java JavaScript Spring Boot Micro-Services and angular.jsNote If you won't find Lead look for Senior developer who can manage the teamJob DescriptionWork as part of an Agile Squad responsible for all work on a particular...

  • Financial Compliance Lead

    Found in: beBee jobs US - 1 week ago


    San Francisco, California, United States Worldcoin Full time

    About the Company:Worldcoin ) is an open-source protocol, supported by a global community of developers, individuals, economists and technologists committed to expanding participation in, and access to, the global economy. Its community is united around core beliefs in the inherent worth and equality of every individual, the right to personal privacy, and...

  • Lead Software Engineer

    Found in: beBee jobs US - 2 days ago


    San Francisco, California, United States maxRTE Full time

    We are looking for a senior full stack developer to help us build new products and scale our infrastructure from the ground up. As a fast-growing health tech startup, we're looking for a candidate who is willing to roll up their sleeves and work on projects ranging from dev ops to bug fixes to new product build. A good candidate is a fast learner, an...

  • Child Care Leads for Seasonal Job at Oracle Park

    Found in: beBee jobs US - 1 week ago


    San Francisco, California, United States Sittercity Full time

    We're seeking qualified Team Leads with child care experience for a flexible part-time job opportunity at Oracle Park.Staff have the opportunity to choose which shifts they would like to work and each shift last about 4 hours. Staff must give availability of 4 to 5 shifts per month, but more is always appreciatedTeam Leads are responsible for overseeing the...

  • Lead Software Engineer

    Found in: beBee jobs US - 7 days ago


    San Francisco, California, United States Midpoint Labs Full time

    At Midpoint Labs, our mission is to build the portal between the rich ecosystem of Web 2 endpoints and the emerging landscape of Web 3 applications. Blockchain smart contracts are inherently restricted to communicating exclusively with other smart contracts - preventing developers from building applications beyond moving and exchanging crypto assets. True...

  • Technical Program Manager, Operations

    Found in: beBee jobs US - 2 weeks ago


    San Francisco, California, United States hims & hers Full time

    About the Role:We are looking for a highly motivated and experienced Technical Program Manager to join our dynamic team. The ideal candidate will have a strong background in Retail or Healthcare technology and program management. This role will involve collaborating with cross-functional teams to plan, execute, and deliver complex projects on time and within...