Software Engineering Manager, Solutions Engineering

4 weeks ago

Remote, Oregon, United States Deepgram Full time

Company Overview

Deepgram is a foundational AI company on a mission to transform human-machine interaction using natural language. We give any developer access to the fastest, most powerful voice AI platform including access to models for speech-to-text, text-to-speech, and spoken language understanding with just an API call. From transcription to sentiment analysis to voice synthesis, Deepgram is the preferred partner for builders of voice AI applications.

NOTE: We are taking applications until August 30th

Opportunity

Deepgram is looking for an Engineering Manager to help drive our integration, automation, and support processes. Deepgram is the leader in developer-friendly building blocks for language AI. As such, this role directly impacts the customer's first impressions of Deepgram's products and uniquely influences the customer's buying decisions. In this role, you will lead a team of engineers who help identify and solve fundamental customer issues, as well as drive customer engagement and communication, by building AI automation. By partnering closely with Engineering, Product, Sales, Customer Success, and Marketing, you will execute on the next-generation vision for our platform.

What You'll Do

  • Lead a team of multi-disciplined applied engineers to provide engineering support for the full customer life-cycle (pre-sales, onboarding, and post-sales)
  • Create and improve business processes to collect customer feedback, triage and escalate customer issues, and prioritize automation
  • Work closely with the rest of the leadership and product management team on product strategy and roadmap refinement with customer-obsessed thinking
  • Oversee technical design, task decomposition, and daily standups to ensure the team is executing on schedule
  • Engage hands-on with technical solutions for quality control, reproducing issues, and data analysis, including reviewing and authoring code
  • Lead the creation of features and product releases by being closely involved with the product development, design, and review
  • Work with other team leads from across the organization on cross-functional projects, help identify the critical paths, and resolve dependencies
  • Hold regular 1-on-1s with direct reports, help them navigate challenges, and coach them for their career development

You'll Love This Role If You

  • Have experience working in early stage startups—from building and scaling to going through fundraising
  • Great communication and leadership skills and the ability to work in a fast-paced environment
  • Have a passion working directly with customers and leading customer-facing engineering teams
  • Interest in relevant technologies (Rust, Python, GPUs, Elm, Postgres etc.) and willingness to challenge common assumptions about the future trajectories of technology

It's Important To Us That You Have

  • Proven experience managing and leading and growing a team with a consistent record of mentoring and coaching team members
  • A strong technical background building world class solutions
  • A charismatic and empathetic approach to customer service, communicating directly with customers and ensuring strong product engagement
  • The ability to drive technical decisions in a scalable and thoughtful manner
  • Passion about good engineering practices, emerging technologies, and improving processes
  • A passion for navigating the team through the real-world constraints of a startup: how to build quickly, iterate frequently, and run experiments
  • Strong practical experience with software architecture and implementation, plus the ability to engage with an Engineering team to help build and scale the existing infrastructure

It Would Be Great If You Had

  • Experience working in high-growth startups
  • A portfolio of relevant projects demonstrating technical knowledge of our tech stack
  • An opinionated approach to partnering with product and making timely deliveries
  • Familiarity with hybrid cloud models (bare-metal datacenters and cloud service providers) and scaled databases

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $85 million in total funding after closing our Series B funding round last year. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

We are happy to provide accommodations for applicants who need them.

Compensation Range: $170K - $220K

  • Solution Engineer

    2 months ago

    Remote, Oregon, United States BMC Software Full time

    Description and Requirements CareerArc CodeCA-JG#LI-JG1 "At BMC trust is not just a word - it's a way of life" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your...

  • Software Engineering Manager

    1 month ago

    Remote, Oregon, United States MercuryWorks Full time

    DescriptionWe are a closely held custom software development agency and we are looking for a driven Engineering Manager. Are you experienced in software team leadership, .NET, React and/or Azure cloud-based deployment? Passionate about building products that customers love? Looking for a no-politics zone to do your best work? Mercury is the place for youThe...

  • Software Engineer Manager

    1 month ago

    Remote, Oregon, United States Verifiable Full time

    About Us: Verifiable provides industry-leading, API-first solutions to automate credentialing and provider network management for the healthcare industry. Our software is used by some of the largest and fastest growing healthcare companies like Humana, TriWest, Spring Health, Modern Health, Talkspace and Grow Therapy. We are an official Salesforce vendor,...

  • Design Engineer II

    2 months ago

    Remote, Oregon, United States Revamp Engineering Full time

    Founded in 2016, Revamp is the premier engineering design firm focused on large-scale renewable energy projects. We are committed to doing our part in the energy transition and providing a welcoming workplace for talented people ready to make a real difference fighting climate change. In the last 5 years, Revamp engineers have designed more than 14% of all...

  • Software Engineer

    2 months ago

    Remote, Oregon, United States SquareWorks Consulting Full time

    About Us SquareWorks Consulting is a thriving NetSuite partner dedicated to elevating our customers' experiences through exceptional automation solutions and consulting services. Our product suite includes Automate: a NetSuite-native financial automation platform designed to significantly enhance NetSuite's out-of-the-box capabilities. Alongside our...

  • Data Engineer

    1 month ago

    Remote, Oregon, United States Atimi Software Full time

    DescriptionAtimi seeks an experienced data engineer to fill a contracting position in Seattle, U.S.A. This position is on-site at the client offices. Atimi works with some of the leading companies in North America, providing them with high-quality software solutions that integrate both mobile and web experience. If you are a creative, self-motivated...

  • Solutions Engineer

    2 months ago

    Remote, Oregon, United States NobleAI Full time

    DescriptionAt NobleAI, we believe that material science and chemistry are key to building a sustainable world and that artificial intelligence is essential to unlock this potential. NobleAI uses our innovative and unique Science-Based AI technology to transform current materials development strategies. Together as a team, NobleAI is committed to enabling...

  • Solutions Engineer

    4 weeks ago

    Remote, Oregon, United States unstructured Full time

    Solutions Engineer Unstructured is is making it possible for organizations to continuously harvest their human-generated data and use it in conjunction with LLMs to power a range of workflows. We make it effortless to connect to any in-house or third party models and deliver that data to any downstream location. We do two things better than anyone: file...

  • Software Engineer

    2 months ago

    Remote, Oregon, United States DMI Full time

    Software EngineerDMI - RemoteAbout DMI:DMI is a global professional services company that specializes in digital strategy, design, transformation, and support. More than your basic systems integrator or big-box advisor, we are a new breed of partner that blends human-centric consulting and design with agile engineering, delivery, and global scale. We believe...

  • Design Engineer I

    2 months ago

    Remote, Oregon, United States Revamp Engineering Full time

    Founded in 2016, Revamp is the premier engineering design firm focused on large-scale renewable energy projects. We are committed to doing our part in the energy transition and providing a welcoming workplace for talented people ready to make a real difference fighting climate change. In the last 5 years, Revamp engineers have designed more than 14% of all...

  • Solutions Engineer

    2 months ago

    Remote, Oregon, United States Fusion Risk Management Full time

    The RoleOur Solutions Engineer acts as a Solution Consultant who is responsible for presenting our product and services in the best light to prospects and customers and removing all technical objections in the sales cycle. To accomplish this, the Solutions Engineer must have a strong desire to leverage both their technical and sales skills, including the...

  • Principal Software Engineer

    2 months ago

    Remote, Oregon, United States DFIN Full time

    Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across the globe. We're here to help you make smarter decisions with insightful technology, industry expertise and data insights at every stage of your business and investment lifecycles. As...

  • Solutions Engineer

    2 months ago

    Remote, Oregon, United States Mitek Systems Full time

    The Solutions Engineer will play an important role in the post-sales/implementation phase of our products with our customers. They'll work directly with the Sr Solution Engineer and occasionally the customer, to successfully implement our check fraud technologies. They will also be called upon in certain times to create enabling technology such as tools...

  • Software Engineer

    2 months ago

    Remote, Oregon, United States Roadie Full time

    Roadie, a UPS Company, is a logistics management and crowdsourced delivery platform. Founded in 2014, Roadie offers businesses fast, flexible and asset-light logistics solutions for last-mile delivery. Roadie enables local delivery to more than 95% of U.S. households by providing access to more than 200,000 independent drivers nationwide – allowing...

  • Senior Software Engineer

    1 week ago

    Remote, Oregon, United States Brooksource Full time

    About the RoleWe are seeking a highly skilled Senior Software Engineer to join our team at Brooksource. As a key member of our software development team, you will be responsible for designing, developing, and maintaining software solutions that meet the needs of our clients.Key ResponsibilitiesDesign and develop software solutions using a full-stack...

  • Solutions Engineer

    1 month ago

    Remote, Oregon, United States Second Front Systems Full time

    ABOUT THE ROLESecond Front Systems (2F) is seeking a motivated Solutions Engineer (SE) to support our sales team aligned to small and medium businesses. We are a fast-growing entrepreneurial team working at the convergence of technology and national security. The work will be dynamic and wide-ranging within the Growth team supporting the rapid scaling of our...

  • Sr. Manager, Software Engineering

    1 month ago

    Remote, Oregon, United States Frontdoor Full time

    OverviewFrontdoor is reimagining how homeowners maintain and repair their most valuable asset - their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified...

  • Manager, Software Engineering

    1 month ago

    Remote, Oregon, United States MINDBODY Full time

    We're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're...

  • Solutions Engineer

    2 months ago

    Remote, Oregon, United States Triple Whale Full time

    By submitting, I acknowledge Triple Whale's Job Candidate Privacy Notice Job Candidate Privacy NoticeWhat Do We Do?Triple Whale is a leader in business intelligence for e-commerce. With thousands of customers in dozens of countries, our software tracks more than $40 billion of online commerce annually. Our culture, built on innovation, creativity, and...

  • Software Engineer

    2 months ago

    Remote, Oregon, United States Inspiren Full time

    About Inspiren Inspiren was created to help operators forge thriving senior living communities.We use a simple, streamlined platform that protects resident privacy, to optimize community operations at every step. Our technology puts residents first, capturing insights on everything from revenue leakage to staff utilization, while providing an extra layer of...