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AV Support Analyst II

4 months ago

Ponte Vedra Beach, Florida, United States teamworkonline Full time

The Best Players Need the Best People.

Member of PGA TOUR Data & Technology Solutions team, responsible for deploying and supporting audio and video technology solutions and services for employees at PGA TOUR Global Home, PGA TOUR Studios, as well as remote tournament staff, staff at Tournament Players Clubs and Championship Management sites across the country. This position reports to the Manager, Workplace Technology Solutions.

· Minimum 3 years experience managing and supporting full range of IT & A/V hardware and software (including end-user devices and network infrastructure).

· A/V certifications preferred.

· Minimum 3 years experience with live event setup and production.

· Crestron programming experience and certification preferred.

· Technical experience with Poly, Crestron, VITEC, Dante, Pexip, Microsoft Surface Hubs and Microsoft Teams preferred.

· Familiarity with Windows 10 and Mac OS administration & troubleshooting.

· Knowledge of TCP/IP network principles and ability to troubleshoot networking problems.

· Experience with ticket management applications and Help Desk ticketing metrics and process concepts.

· Strong verbal and written communication skills to interact with customers, team members, management, and support personnel/vendors.

· Ability to work independently and as part of a team.

· Strong organizational skills, proactive, and accountable with the ability to multi-task and pay close attention to detail.

· Ability to maintain a steady work pace with a high level of accuracy while effectively managing multiple priorities and meeting deadlines.

· Possess critical thinking and analytical problem-solving skills to evaluate and rationalize issues and requests as they arise.

· Ability to establish priorities, work independently, and proceed with objectives without supervision.

· Ability to communicate effectively and accurately, including clear and concise written problem descriptions and updates throughout the problem resolution process.

· Focus on maintaining and providing consistent customer-focused service that exceeds customer expectations in all areas.