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Manager - Internal Communications
3 months ago
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As a Manager of Internal Communications, you will be joining the B2B communications team supporting the Global Commercial Services (GCS) and Global Merchant Network Services (GMNS) businesses. You will apply your proven strategic communications expertise to plan, develop, deliver, and evaluate communications programs that support and sustain a high performing culture within our teams that serve our business and merchant customers. This position will work directly for the Vice President of Internal and Executive Communications and will work closely across Corporate Affairs & Communications (CA&C) and business unit Leadership.
In this role, you will be responsible for reinforcing the overall B2B strategy through thoughtful storytelling and colleague-facing communications. Additionally, you will provide communications support, as needed, to GCS and GMNS Executives.
How will you make an impact in this role?
Support the Vice President of Internal and Executive Communications in delivering consistent, effective, creative, and impactful colleague engagement and internal communications content/programs across our business and merchant organizations.Create and execute full communications plans to engage and inform colleagues across digital and live channels, including Slack and the company intranet Support Inclusion & Diversity initiatives and additional colleague-led engagement initiatives.Manage and coordinate logistics and provide support for various town halls and other large-scale events.Craft written and video communications as needed.Collaborate, partner and consult with global senior leaders, business partners and colleagues such as CA&C, Executive Offices, Colleague Experience Group (Human Resources), Product Management, Marketing, Field Enablement and other subject matter experts to assess global internal communications needs and create content/programs that ultimately drive business results.Ensure high-quality and effective execution and delivery of content/programs – measure effectiveness and iterate as needed.Collaborate closely with external/PR teams to deliver to a cohesive, holistic and well-rounded approach to B2B storytelling.Provide strategic counsel on sensitive issues with thoughtful messaging support and executive guidance as needed.Deliver communications support around operational and sales-driven frontline communications. Elevate key wins across the business and merchant organizations at the enterprise level and maximizing impact on the company intranet. Minimum Qualifications Degree in Marketing or Communications or related field Minimum 5 years of experience in communications – with experience in both internal and external, a plusProven content creation (writing / editing) and communication skills – with track record of followershipDemonstrated ability to think creatively about work and transform communications into engaging experiences using social tools, video and other mediaStrong PowerPoint and graphic design skills with experience creating engaging presentations and infographicsKnowledge in colleague and executive communications management, change managementStrong relationship building skills and the ability to collaborate and work effectively with internal colleagues and external partnersTrack record of managing multiple projects at once in a high-pressure environmentFluent user of social media and experience working with enterprise social networking toolsEnthusiastic, fun, flexible and demonstrates a willingness to learn Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue
visa sponsorship for these positions.
