Concierge Assistant

Found in: beBee jobs US - 3 weeks ago

Austin, Texas, United States Boston Consulting Group Full time
WHAT YOU'LL DO
The Concierge position is a highly visible role, serving as the first point of contact for all clients and visitors to BCG Austin. Under daily supervision, the Concierge performs multiple tasks including, but not limited to: Acting as first point of contact for guests and local office staff, maintaining the general appearance of local office and office equipment, stocking and maintaining kitchens and all common areas, fulfilling meeting/event and print job requests, supporting local office affiliation, assisting with building services requests and performing other tasks as necessary. The ideal candidate will be a motivated team player, excited about creating and cultivating office culture and experience, focused on providing timely and efficient customer service support to internal stakeholders and visitors.This is a Monday-Friday in office role (Hours: 7:45a – 4:15p with 30 minute lunch or 7:45a – 4:45p with hour lunch)Responsibilities will include: Greet and direct visitors to destination in a professional and courteous manner and offer amenities (i.e. water, restroom)Handle guests' individual needs during their stay, including office assignments and other administrative requests as necessaryRegularly monitor concierge distribution list emails and process requests for guest space, conference room reservations, and visitor access (including communicating with building security for access)Manage catering support for meetings and the weekly Friday cateringMaintain general cleanliness of the Reception/Café areas on a daily basis along with the office as a whole, including starting/emptying dishwashers, rinsing dishes, wiping down microwave, refrigerator, and other appliances (espresso machine, etc) as neededReplenish snacks and drinks throughout the day Assist with basic IT requests (i.e. guest Wi-Fi login details)Communicate regularly with other Office Experience team members to help with facilities projects, office space management, submit work orders, track repairs, track Certificates of Insurance for vendors, and needs around the office Create employee access badges, liaise with building security to ensure seamless entry into the building and office; audit regularly to ensure compliance with BCG security protocolsWork closely with Events Team to maintain office meeting and events calendar Support functional groups (i.e. Consultant Recruiting) with large scale events including room managementSpecial projects as needed Other duties as assigned by leadership YOU'RE GOOD AT
Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business and in keeping with BCG's values and cultureHandles challenging situations with poise, understanding, and tact, and displays a high degree of professionalismExperience working successfully within a complex matrix structured organization is essentialDisplays service-oriented mentality and responds to customer needs with a sense of urgencyHighly responsive, flexible, team player and able to display confidence in handling a high volume of phone callsConsistent, dependable and accurate in completing responsibilities/tasksExcellent organization and time management skills with ability to manage competing priorities effectivelyMeticulous attention to detail and accuracyExcellent written and verbal communication skillsDemonstrates maturity, poise, diplomacy and tact in a situation. Conveys a positive personal and professional image.Works cooperatively with other team members, displaying a high level of motivation and enthusiasm for tasksStrong interpersonal and communication skills to develop effective working relationships with BCG staff and clientsAbility to respect all BCG and client information as personal and confidentialDisplays high standards of professional behavior and ethical standardsDisplays patience and an ability to impart knowledge and processes clearlyIs a team player and strives to go above and beyond in order to get the job doneStrong intellectual curiosity – a creative thinker and interested in the big pictureMust be flexible and able to perform successfully in a fast-paced environmentYOU BRING (EXPERIENCE & QUALIFICATIONS)
Openness and receptiveness to meeting new people – culturally sensitive and have a passion for making guests and colleagues feel at home and welcome with a sense of pride Bachelor's or Associate's degree strongly preferred, or equivalent relevant experienceMinimum 1-3 years of administrative support, or customer service experience, in a fast-paced environmentFlexibility to work overtime as necessaryProficient computer skills: MS Word, Excel, PowerPoint, Graph, Outlook, and Internet Explorer – willingness to learn new systems is relevant to the needs of the operationHospitality experience preferred. If no direct experience, an importance towards and demonstration of anticipating needs and providing efficient and flawless serviceYOU'LL WORK WITH
You will work closely with the Office Experience team to provide support to our business services, consulting staff, and visitors to BCG's office.

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