Customer Service Representative Coastal Welding Suppy/a AWG Company-(7068)
2 weeks ago
Coastal Welding Supply, Inc. was founded in 1963 and has evolved from a single location in Beaumont Texas into a full-service Gulf Coast industrial and specialty gas provider with a focus on the Petrochemical and Metal Fabrication Industry.
American Welding & Gas (AWG) is a manufacturer and distributor of industrial gases as well as a provider of all your welding supply needs. We are a family and teammate owned company that is headquartered in Raleigh, North Carolina. Our company provides industrial, medical and specialty gases as well as food and beverage gases across the United States, from Montana to Pennsylvania and down through Texas and Florida. With a team of over 800 employees, over 100 retail locations and 22 fill plants we pride ourselves in our customer service, expertise, assets and resources that allow us to reach a large and diversified customer base of the highest quality. AWG originated from Valley Welding Supply located in Billings, Montana and Scott-Gross Company located in Lexington, Kentucky. Both companies began back in 1949 and have allowed us to grow through acquisitions as well as organically.
Duties & Responsibilities
- Process incoming telephone calls, faxes, emails and provide a variety of services to customers
- Directly address customer requests/concerns for the company and/or efficiently route those inquiries accordingly
- Accurate and efficient entry and distribution of all customer orders
- Daily sales entry
- A/R collection calls
- Propane dispenser fill once properly trained
- Participate in self-directed work team environment
- Additional duties and special research or administrative projects as assigned
- HS diploma or GED
- At least one year of Customer Service/Operations Support preferred
- Proficient with Microsoft Office products (specifically Outlook and Excel)
- Adapt easily to new software, multiple information management dashboards
- Pleasant, professional and courteous personality
- Strong administrative skills: organized, efficient and flexible
- Excellent verbal and written communication skills
- Ability to multi-task and work independently to meet deadlines
- Superior focus in an environment of distraction and outstanding "follow-through" skills
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