See more Collapse

Technical Support Associate

1 month ago

Mankato, Minnesota, United States Cognizant Technology Solutions Full time

Description – External

About Us:

Cognizant (Nasdaq: CTSH) engineers' modern businesses. We help our clients modernize technology, reinvent processes, and transform experiences, so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at

We looking for a strong Technical Analyst Associate in the greater Earth City, MO who has good analytical and problem-solving background in the medical claim's logic with a focus on provider services.

Job Title: Technical Support Associate

Location: Earth City, MO (Hybrid)

Job ID:

Role: Individual Contributor External Facing Role

Essential Functions:

· Provide technical support to internal and external customers to resolve problems while building and maintaining strong customer relations and partnerships.

· Successful service delivery. Achieve SLAs, high level of client satisfaction, diagnose client issues, accountable for full resolution with root cause analysis, and excellent verbal and written communication regarding issues and opportunities.

  • Troubleshooting, testing and resolving reported production support or data issues.
  • Maintaining internal and external customer reported questions, problems, and resolution following issue management procedures.
  • Managing a workload of technical support issues on timely basis and providing status to external users and internal staff according to the SLA (service level agreement).
  • Proactive outreach including working reports to identify potential issues.

Qualifications:

Education: Business Management or Healthcare bachelor's degree preferred or equivalent experience

Required Experience:

· Minimum of two years' related experience. Experience in customer service and/or help desk preferred. Healthcare industry experience is a plus.

· Proficient in Microsoft office applications, strong written and verbal communication skills and a strong affinity for customer service/people

Desired Experience:

· Good understanding of clearinghouse operations and healthcare revenue cycle management.

Behavioral Competencies:


• Ability to work in a fast paced, self-directed and team environment as well as excellent problem solving, organizational skills and professionalism.

Technical Competencies:


• Knowledge and understanding of HIPAA X12 and ANSI EDI transactions.

Work Authorization

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Salary and Other Compensation:

The annual salary for this position will depend upon experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

#LI-PN1 #CB #Ind123

We have other current jobs related to this field that you can find below

  • Technical Support

    1 week ago

    Mankato, Minnesota, United States Compeer Financial Full time

    Compeer Financial Job OpportunityPosition Overview:This role involves providing initial support for technical issues using advanced technology to handle incidents, manage accounts, install applications, and offer remote assistance to team members.Key Responsibilities:Respond to requests for technical problem resolutionManage equipment and software...

  • Technical Engineer Security

    4 weeks ago

    Mankato, Minnesota, United States Compeer Financial Full time

    \r\tCompeer Financial is seeking collaborative, innovative and dynamic professionals to be a part of our Top Workplace culture\r\t\r\tTell me more about this opportunity.\r\t\r\tPosition Overview:\r\tThis position serves as a security administrator and technical security contact in matters related to security computer hardware, software and operations....

  • Technical Engineer Security

    1 month ago

    Mankato, Minnesota, United States Compeer Financial Full time

    \r\tCompeer Financial is seeking collaborative, innovative and dynamic professionals to be a part of our Top Workplace culture\r\t\r\tTell me more about this opportunity.\r\t\r\tPosition Overview:\r\tThis position serves as a security administrator and technical security contact in matters related to security computer hardware, software and operations....

  • Associate Manufacturing Engineer

    1 week ago

    Mankato, Minnesota, United States Rolls-Royce Solutions America Full time

    Job Functions:Job Summary The Associate Manufacturing Engineer will work with the operations and design teams to plan and support the products being built in the production area(s). Utilizing lean manufacturing principles, this position is responsible for assisting with developing and implementing manufacturing processes and methods in accordance with...

  • Product Tech Support PA

    3 weeks ago

    Mankato, Minnesota, United States Cognizant Technology Solutions Full time

    Are you one who loves working with groundbreaking technology? If you are analytical, organized, self-directed, enjoy presenting in, and excel in product demonstration to potential clients and leaders, we want to talk to you. Cognizant employees enjoy taking on projects that continuously sharpen technical skills while solving outstanding problems as well as...

  • Product Tech Support PA

    1 month ago

    Mankato, Minnesota, United States Cognizant Technology Solutions Full time

    Are you one who loves working with groundbreaking technology? If you are analytical, organized, self-directed, enjoy presenting in, and excel in product demonstration to potential clients and leaders, we want to talk to you. Cognizant employees enjoy taking on projects that continuously sharpen technical skills while solving outstanding problems as well as...

  • HTM Associate Information Security Engineer

    1 week ago

    Mankato, Minnesota, United States The Mayo Clinic Full time

    This is an onsite position located in Mankato, MN. The incumbent will work onsite with the HTM/ Facility Technicians and provide security and network support to the Practice and Facilities in Southwest Minnesota. The HTM Associate Information Securit Security Engineer, Security, Associate, Information, Engineer, Healthcare

  • Utility Associate

    1 week ago

    Mankato, Minnesota, United States True Value Full time

    Job DescriptionJob DescriptionJob Title: Utility AssociateLocation: Mankato, MNJob Type: Full-TimeHours: Monday through Friday, 7:00 AM - 3:00 PMStarting Salary: $17.25 per hourAbout True Value Company:True Value Company is a globally recognized leader in the wholesale hardware industry, supporting over 4,400 independent retailers across more than 60...

  • Outsourced Payroll Services Associate

    3 weeks ago

    Mankato, Minnesota, United States Eide Bailly Full time

    Outsourced Payroll Services Associate - Remote EligibleJob LocationsUS-MN-Mankato | US-MN-Minneapolis | US-WA-Spokane | US-TX-Abilene | US-ND-Fargo | US-ND-Bismarck | US-SD-Sioux Falls | US-SD-Aberdeen | US-ID-Boise | US-ID-Twin FallsID CategoryOutsourced & Managed ServicesPosition TypeFull-TimeWork Option(s)Remote / Hybrid / In-OfficeWho We Are Eide Bailly...

  • Outsourced Payroll Services Associate

    1 month ago

    Mankato, Minnesota, United States Eide Bailly Full time

    Outsourced Payroll Services Associate - Remote EligibleJob LocationsUS-MN-Mankato | US-MN-Minneapolis | US-WA-Spokane | US-TX-Abilene | US-ND-Fargo | US-ND-Bismarck | US-SD-Sioux Falls | US-SD-Aberdeen | US-ID-Boise | US-ID-Twin FallsID CategoryOutsourced & Managed ServicesPosition TypeFull-TimeWork Option(s)Remote / Hybrid / In-OfficeWho We Are Eide Bailly...

  • Hybrid Customer Service Representative

    4 weeks ago

    Mankato, Minnesota, United States Cognizant Technology Solutions Full time

    CUSTOMER SERVICE REPRESENTATIVE ASSOCIATE HYBRID ST. LOUIS MISSOURI Due to our expansive growth, we are seeking Hybrid Customer Service Associates who are looking for an opportunity to join a dynamic Company with excellent room for growth and the ability to receive performance-based incentives.PURPOSE: Providing technical assistance and support via inbound...

  • Hybrid Customer Service Representative

    1 month ago

    Mankato, Minnesota, United States Cognizant Technology Solutions Full time

    CUSTOMER SERVICE REPRESENTATIVE ASSOCIATE HYBRID ST. LOUIS MISSOURI Due to our expansive growth, we are seeking Hybrid Customer Service Associates who are looking for an opportunity to join a dynamic Company with excellent room for growth and the ability to receive performance-based incentives.PURPOSE: Providing technical assistance and support via inbound...

  • Customer Service Representative

    1 month ago

    Mankato, Minnesota, United States Cognizant Full time

    FULLY REMOTE CUSTOMER SERVICE REPRESENTATIVE Due to our expansive growth, we are seeking a Fully Remote Customer Service Associates who are looking for an opportunity to join a dynamic Company with excellent room for growth and the ability to receive performance-based incentives. PURPOSE: Providing technical assistance and support via inbound phone calls to...

  • Customer Service Representative

    4 weeks ago

    Mankato, Minnesota, United States Cognizant Full time

    FULLY REMOTE CUSTOMER SERVICE REPRESENTATIVE Due to our expansive growth, we are seeking a Fully Remote Customer Service Associates who are looking for an opportunity to join a dynamic Company with excellent room for growth and the ability to receive performance-based incentives. PURPOSE: Providing technical assistance and support via inbound phone calls to...

  • Sr. Sales Manager

    1 week ago

    Mankato, Minnesota, United States Rolls-Royce Solutions America Full time

    Overview of the Role: Position Summary As a Senior Sales Manager, you will play a crucial role in driving the strategic development of gas systems and sustainable markets to achieve targeted revenue objectives. Your responsibilities include supporting direct sales, leading assigned projects, and ensuring the successful selling of products and services...

  • Battery Motor Senior Engineer

    3 weeks ago

    Mankato, Minnesota, United States Job Juncture Full time

    You are a Battery Motor Expert.You have several different motor designs on your resume. You love the outdoors and outdoor products.If this is you, this position is for youWith new world class facilities, you will have access to state of the art equipment; whether spending time indoors or on the water product testing.You will join a best-in-class team, with...

  • Battery Motor Senior Engineer

    1 month ago

    Mankato, Minnesota, United States Job Juncture Full time

    You are a Battery Motor Expert.You have several different motor designs on your resume. You love the outdoors and outdoor products.If this is you, this position is for youWith new world class facilities, you will have access to state of the art equipment; whether spending time indoors or on the water product testing.You will join a best-in-class team, with...

  • maintenance manager

    1 week ago

    Mankato, Minnesota, United States Onward Energy Full time

    Onward Energy is hiring a Maintenance Manager Read below to learn moreTHE COMPANY Onward Energy is an independent power platform that owns and operates over 6,000 MW of utility-scale wind, solar and natural gas generation projects across the U.S. Our Vision is to reliably power a sustainable future. Our Mission is that as North America's premier independent...

  • Battery Motor Senior Engineer

    1 week ago

    Mankato, Minnesota, United States Stealth Recruiting Services Full time

    130k to 140k Job Description You are a Battery Motor Expert. You have several different motor designs on your resume. You love the outdoors and outdoor products. If this is you, this position is for you With new world class facilities, you will have access to state of the art equipment; whether spending time indoors or on the water product testing.You will...

  • Quality Assurance Engineer

    1 week ago

    Mankato, Minnesota, United States Compeer Financial Full time

    Compeer Financial is seeking collaborative, innovative and dynamic professionals to be a part of our Top Workplace culture Tell me more about this opportunityPosition Overview:This position evaluates and performs functional, integration and regression testing on business applications. Supports Business Systems Analysts, Developers and other stakeholders in...