Patient Services Representative

Found in: beBee jobs US - 2 weeks ago

Minnetonka, Minnesota, United States i-Health Full time

The Patient Services Representative is responsible for patient registration and check in as well as additional administrative support functions while maintaining excellent customer service.

FT role, Monday - Friday 8:30 am - 5:30 pm, out of our Minnetonka, Edina, St. Louis Park, Eagan St. Paul & Roseville locations.

A $1,500.00 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for a sign-on bonus.

Viverant Physical Therapy is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:
  • Greet and register physical therapy patients. Obtain all appropriate insurance information and signatures from patients at the time of registration.
  • Verify all patients' insurance is accurately updated.
  • Responsible for entering all new or changed patient information from pre-op phone call into system prior to patient having physical therapy appointment.
  • Responsible for courteous and respectful communication with patients and guests.
  • Responsible for all patient chart preparation.
  • Responsible for upkeep of patient waiting areas.
  • Responsible for monitoring incoming faxes and new referrals.
  • Assists with patient pre-operative phone calls as needed.
  • Accountable for reporting occurrences through the center's established reporting process related to employee and/or patient/visitor events.
  • Fosters the developmental and educational process of self, colleagues, orientees and students (includes functioning as a preceptor as needed).
  • Any and all other duties as assigned.

Education and Experience Requirements:

  • High School diploma/GED or equivalent
  • Customer Service experience required
  • Medical terminology knowledge preferred
  • Administrative or Medical Office experience preferred

Essential Requirements:

Ability to:

  • Comply with company policies, procedures, practices and business ethics guidelines.
  • Complete job required training.
  • Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
  • Demonstrate prompt and reliable attendance
  • Work in the clinic during business hours
  • Travel independently throughout the clinic; frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
  • Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
  • Communicate and interact in a respectful and professional manner
  • Prioritize workload while being flexible to meet the expectations of the daily operations
  • Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
  • Understand and execute a variety of instructions
  • Effectively operate equipment and communicate on and operate the phone system
  • Work independently with minimal supervision
  • Travel to other work locations, if required

Performance Expectations - i-Health's Core Values:

  • Integrity - Do the right thing and take responsibility for what you do and say
  • Service - Consistently contribute to deliver an exceptional experience
  • Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
  • Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
  • Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

  • Physical Therapy setting

Notes

  • Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
  • This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.


Infinite Health Collaborative (i-Health) is an Equal Employment/Affirmative Action employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.

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