People Success Associate

1 month ago

Other US Location Deckers Brands Full time

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.

Job Title: People Success Associate
Reports to: People Success Lead
Location: Goleta, CA (Hybrid)

The Role

The People Success Associate is responsible for managing the day-to-day execution and ongoing evolution of critical employee facing processes as well as providing guidance to managers and employees on the employee lifecycle and People & Experience (PX) policy and procedure interpretation. This position acts as an escalation point for employee and manager inquiries as well as provides subject matter expertise on transactions and processes. The People Success Associate provides consultative support and drives high impact employee-focused, easy-to-use services that are consistent, optimize the customer experience, and drive business impact.

We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Your Impact

The primary functions of this role, include but are not limited to:

Communication/Escalated Inquiries

  • Provides high-level customer service to all internal and external customers across all levels and business lines.
  • Responds to escalated questions regarding PX practices, procedures and tools.
  • Provides day-to-day support and guidance to People Success Coordinator on transactional and administrative functions.
  • Collaborates and liaises with various stakeholders and PX COEs to resolve issues and improve processes.
  • Maintains and updates People Success content on internal SharePoint site.

Shared Service Administration

  • Provides consultative support with full-cycle employee transactions, from onboarding to offboarding, and other People Success program administration as needed.
  • Program support for Tuition Reimbursement, Corporate Responsibility programs (solar/hybrid vehicle reimbursement and alternative commute programs), Service Awards and Employee of the Quarter.
  • Provides general support, clarification, assistance on HRIS processes and troubleshooting as needed. Partners with HRIS to resolve, and/or escalates as appropriate.
  • Responsible for the maintenance of the job description library, including regular audits.

Operations & Compliance

  • Manages compliance with labor posting requirements for existing, future, and temporary work locations.
  • Manages background check assessment and adjudication process
  • Supports with report requests and other compliance reporting, escalated unemployment claims, and policy-related employee inquiries.
  • Conducts audits and regular reviews of HR records, policies, and procedures to identify gaps, inconsistencies, and areas for improvement.
  • Leads employee file audits and compliance.
  • Supports employment authorization process, to include I-9 reverification and audits, visa record keeping, and self-sponsored visa employee tracking and communication.
  • Collaborates with HR Business Partners and other stakeholders to address work location requests, compliance issues, resolve inquiries, and provide guidance on HR-related matters.
  • Supports PX Operational projects, aiming to drive PX process efficiency as well as employee experiences with PX.

Who You Are

  • Ability to work in highly dynamic environment and respond to inquiries in a timely manner.
  • Able to anticipates needs and/or issues, proactively troubleshoot, and performs root cause analysis.
  • Demonstrate excellent customer service skills; strong ability to convey information and guidance in a consistent manner with world class service delivery as the goal.
  • Experience engaging across functions and with all levels within an organization, satisfying the needs of diverse constituents, and often working under the pressure of competing and sometimes conflicting priorities.
  • High degree of integrity with the ability to handle confidential and sometimes highly sensitive matters in the appropriate manner.
  • Strong problem-solving skills.
  • Highly motivated, a team player and motivated self-starter.
  • Proactive mindset with a demonstrated ability to identify opportunities for process improvement and drive initiatives to completion.

We'd love to hear from people with

  • 2+ years of experience in HR operations, compliance, or related field.
  • Proficiency in HRIS and other HR-related software applications.
  • Proficiency in Microsoft Applications, including intermediate (or higher) excel experience.
  • Strong written and verbal communication skills and the ability to communicate with a variety of audiences at all levels in and outside of the organization.
  • Excellent attention to detail and accuracy. Strong organizational skills.

What We'll Give You

  • Competitive Pay and Bonuses - We've created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they're valued.
  • Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.
  • Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees' needs to get out, get healthy and come back stronger than ever.
  • Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras
  • Growth and Development - Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development.
  • Health and Wellness - There's nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.

$29 - $31/hour

The salary range posted reflects the minimum and maximum target for new hire salaries for this role in our Goleta, CA location. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.

Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

#LI-AJ1

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