Network Operations Center
2 months ago
Secure our Nation, Ignite your Future
Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.
Currently, ManTech is seeking a motivated, career and customer-oriented Network Operations Center-Helpdesk Specialist to join our team For this position the work is onsite at the customer site in Clarksburg WV the shift is 3-11PM.
Responsibilities include, but are not limited to :
- Assist with enterprise maintenance of IT systems using customer standards.
- Be aware of customer IT standards and procedures.
- Performs a variety of IT tasks and activities that are broad in nature and are concerned with major systems design, integration, and implementation, including personnel, hardware, software, budgetary, and support facilities and/or equipment.
- Applies know-how to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures.
- Familiar with Linux based operating systems.
- Provide Technical assistance and support for incoming inquiries related to computer systems, Software, and hardware.
- Responds to and diagnoses problems through discussion with users.
- Ensures a timely process through which problems are controlled, includes problem recognition, research, isolation, resolution, and follow up steps.
- Write training manuals and train end-suers for either Pc, server, or mainframe applications or hardware.
- Provides second and third tier support to end users for either PC, server, or mainframe applications or hardware.
- Recommends systems modifications to reduce user problems.
- Simulates or recreates user problems to resolve operating difficulties.
- Provides support to end users on a variety of issues.
- Follow up with customers to ensure issue has been resolved.
- Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Minimum Qualifications:
- Degree in computer science or IT related field and 1 or more years of related experience.
- Demonstrated knowledge and expertise in resolving complex issues relating to network connectivity, hardware, software, and end-user problems for all CJIS Local Area Networks (LANs), printers peripherals.
Preferred Qualifications:
- Prefer operational experience in supporting applications such as Linux.
Security Clearance Requirements:
- Applicants must have an active Top Secret
Physical Requirements:
- Must be able to remain in a stationary position 50%.
- Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
- Often positions self to maintain computers in the lab, including under the desks and in the server closet.
- Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability. To request an accommodation please click and provide your name and contact information.
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