IT Specialist

GS 7:
Apply troubleshooting methods to assist in maintaining IT systems.
Implement new software changes.
Perform technical design/development work based on requirements.

GS 9

(In addition to the above):

Build application software and provide post-implementation support including troubleshooting and error resolution with program execution. Conduct preliminary analysis of current systems to determine the feasibility of new or automated IT to resolve the issues.

GS 11

(In addition to the above):

Provide technical advice to executive level managers based on developed expertise in the field of IT.

Assist end-users in a variety of subject matter fields in deciding which processes to automate; how to select equipment and software; how best to use available technology; and, how to best utilize network devices.

Develop close contact and working relationships with personnel in various functional activities throughout the organization to effectively carry out and coordinate necessary activities.

GS 12

(In addition to the above):

Perform a variety of complex management/program analysis functions and advise managers and operational personnel on difficult and/or complex issues.

Study, analyze, and develop work measurement and other statistical methods to arrive at quantitative data necessary for analysis to improve accuracy, timeliness and validity of various services.

Provide expertise necessary to solve complex problems that hinder the development or operation of the organization's IT systems.

---