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Workflow Enablement Specialist

4 months ago

Chicago, Illinois, United States Relativity Full time

Here at Relativity we prioritize flexibility and work-life harmony. Our Hybrid work environment provides options tailored to your role and location, aiming to enhance engagement, connectivity, and productivity.

Join us to experience a culture of collaboration and innovation, where connecting in-person adds value to our collective growth. Let's work together

As a Workflow Enablement Specialist, you will be responsible for one-to-one workflow enablement during onboarding and ongoing customer servicing. The Workflow Enablement Specialist works under moderate direction of managers and senior team members. The Workflow Enablement Specialist reports to the Manager, Customer Enablement - Workflow.

Role Responsibilities

  • Lead workflow enablement activities during onboarding.
  • Assess, manage, and respond to customer inquiries regarding Relativity workflow across entire product line.
  • Capture customer and prospective customer requirements and work with internal teams to create scopes of work and implementation plans to address business needs.
  • Serve as client surrogate across Relativity to ensure that end user's perspective is voiced during product development cycle.
  • Participate in sales calls and meetings as required and assist with the preparation of presentation materials.
  • Delivery of One-to-Many programming as created by Community Enablement.
  • Competency to work within a single customer segment.
  • Exercise sound judgment and make independent decisions.
  • Demonstrate consistent commitment to core company values.
  • An understanding of government processes and concepts, as this role will be focused on our Public Sector segment (highly preferred).

Preferred Qualifications

  • Minimum of 3-5 years e-discovery experience.
  • Current Relativity Certified Administrator certification status, or the attainment of an RCA within 3 months of hire date.
  • Strong knowledge of Relativity best practices.
  • Ability to manage multiple projects simultaneously and prioritize based on company and team objectives.
  • Ability to work efficiently under pressure, drive projects to completion and meet deadlines.
  • Flexibility and the ability to adapt quickly to shifting company or team goals.
  • Comfortable with business and IT acumen, including problem-solving and critical thinking.
  • #LI-NW1

Compensation

  • Relativity is committed to competitive, fair, and equitable compensation practices.
  • This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus target of 10%, and long-term incentives. The expected salary range for this role is between $60,000 and $89,000. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position

Relativity is a diverse workplace with different skills and life experiences—and we love and celebrate those differences. We believe that employees are happiest when they're empowered to be their full, authentic selves, regardless how you identify.

Benefit Highlights:

Comprehensive health, dental, and vision plans

Parental leave for primary and secondary caregivers

Flexible work arrangements

Two, week-long company breaks per year

Unlimited time off

Long-term incentive program

Training investment program

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.