Program Manager, Digital Safety Training and Resources

PEN America, a nonprofit organization working at the intersection of literature and human rights, seeks a dynamic and results-oriented program manager to lead our work to support journalists, media professionals, and their allies and employers—including news organizations and professional associations—in the face of online abuse and other digital safety challenges in the U.S. This is a full-time position based at PEN America's New York City headquarters; applicants based in Washington, D.C. will also be considered. The program manager will supervise at least one full-time staff member and will report to the director, digital safety and free expression. This position has an initial 12-month term subject to extension contingent on funding.

The program manager will drive forward our work to protect and support journalists, media professionals, and their allies and employers in the U.S. by: managing and conducting online abuse defense trainings and giving public presentations; expanding our engagement with affected audiences in the media sector, strengthening existing partnerships and forging new ones; coordinating with PEN America's teams focused on disinformation, national outreach, and Washington D.C. policy and advocacy; and following current developments in digital safety, censorship, and free expression. The program manager will have opportunities for public speaking, travel, and relationship building in the media and digital rights sectors.

The ideal candidate will be deeply committed to making online spaces safer and more equitable, passionate about protecting free expression rights online, possess an understanding of intersectionality, and be attuned to the challenges to digital safety in an era of rapidly evolving technology. The position requires an energized, highly organized, and collaborative work style; the ability to navigate complex and potentially fraught questions about identity, trust, and conflict in online spaces; and the drive to build PEN America's expertise and impact in this field. It offers substantial potential for professional advancement as PEN America's programming in this area expands.

Online abuse—from violent threats and hateful slurs to sexual harassment and doxing—poses a direct and pressing threat to free expression. Journalists, writers, academics, librarians, and others in the media and literary space are targeted for their visibility, their profession, and their identity. In response, PEN America has deepened its commitment to fighting online abuse by: 1) equipping those facing abuse with resources and training to defend themselves; 2) collaborating with publishing houses, universities, media organizations, and other employers to protect and support those facing harassment; 3) conducting research and advocacy to hold social media companies accountable for online harms; and 4) working in coalition with partner organizations to fight back.

In alignment with PEN America's current policy, all applicants should be available to report to the office at least three days per week. This policy is subject to change.

RESPONSIBILITIES:

• Conduct training for writers, journalists, and other creative and media professionals, as well as their allies and employers, and scale up services to those audiences within our training program
  Build sustained partnerships with media organizations—including newsrooms, publishers, and professional associations—to develop stronger protection and support mechanisms for staff and freelance media professionals facing online abuse
  
  Collaborate across teams to provide individualized, trauma-informed support on digital safety to writers and their allies under attack for their work
  
  Manage the program assistant, providing day-to-day supervision for their work as well as mentoring, guidance, and assessment
  
  Develop digital safety resources for writers and their allies, including drafting and updating content in collaboration with multiple teams
  
  Attend and speak at conferences and other public events, as needed
  
  Follow current developments in online abuse, anti-harassment, and digital content moderation and conduct relevant research and analysis
  
  Support the digital safety team in their work with writers, scholars, and the literary and academic fields, as needed
  
  Follow current developments in online abuse and anti-harassment
  
  Research funding opportunities and draft proposals to sustain and build the program
  
  Provide support on intern recruitment and management, recordkeeping, financial reconciliation, and other administrative tasks as appropriate
  
  Passionately support and advance PEN America's mission to safeguard free expression in the United States and abroad
  
  QUALIFICATIONS:
  • A minimum of three to five years of relevant experience in journalism or media, communications, education, technology, and/or digital safety
    At least one year of experience working on issues of online harassment, gender-based violence, and/or trauma and self-care preferred
    
    Strong knowledge of free expression issues, including press freedom, and familiarity with contemporary debates over online harassment
    
    Experience and facility with public speaking, public education, or public programs/event organizing
    
    Strong organizational skills, including managing deadlines, juggling multiple projects and tracking impact
    
    General knowledge of grant writing and reporting
    
    A diplomatic disposition and great facility with interpersonal communication and relationship-building
    
    Personal qualities of integrity, empathy, patience, respect for others, and a willingness to learn
    
    Track record for independent problem-solving, innovation, creativity, and effectiveness
    
    Ability to travel an estimated 30% of the time, with availability to work some nights and weekends as necessary in relation to travel
    
    Commitment to PEN America's mission, centered on the celebration and defense of free expression for all. Willingness to defend the right to engage in speech that may be offensive and discomfiting and that reflects a wide range of political opinions and ideologies. PEN America promotes open and respectful dialogue across difference, and we work to allow a diversity of perspectives to flourish
    
    Commitment to PEN America's advocacy and support for writers, artists and their allies around the world, without regard to the ideology or actions of their country's government
    
    Salary and Benefits: PEN America offers competitive compensation and full benefits. The salary range for this position is $65k-75k, commensurate with experience. Candidates whose expectations are outside this range are welcome to apply, as PEN America is open to considering talented individuals at varying stages of their careers. PEN America's benefits package includes medical, dental, and vision health insurance, paid time off, 10 paid holidays, pre-tax commuter benefits and a 403b retirement plan.
    
    Please note: This position has an initial 12-month term subject to extension contingent on funding.
    
    TO APPLY:
    
    Please submit a cover letter, resume, and unedited writing sample to Use "Program Manager, Digital Safety Training and Resources (Media)" and your name as the subject of your email (for example, "Program Manager, Digital Safety Training and Resources (Media) – Jane Doe"). Only complete applications will be reviewed, and only shortlisted candidates will be contacted.
    
    PEN America is an equal opportunity employer that does not discriminate in its hiring practices, and in order to build the strongest possible workforce, actively seeks a diverse applicant pool.
    
    No phone calls, please.
    
    ABOUT PEN AMERICA:
    
    PEN America stands at the intersection of literature and human rights to protect free expression in the United States and worldwide. We champion the freedom to write, recognizing the power of the word to transform the world. Our mission is to unite writers and their allies to celebrate creative expression and defend the liberties that make it possible.