Customer Service Representative

1 month ago

Quakertown, Pennsylvania, United States DPDHL Full time

DHL Supply Chain is Hiring

At DHL, you will play a part in one of the world's most essential industries. As the world's leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

  • Position: Customer Service Representative
  • Shift: Monday- Friday 2pm-10:30pm
  • Pay: $20 per hour with a $1 differential.
  • Additional Incentives: All full-time employees are eligible to qualify for quarterly attendance bonuses

In addition to the general job description below, the ideal candidate will also have the following skills:

  • Base pay of $ 20.00 per hour and opportunity for monthly bonus
  • Full-time position only, schedule will be Monday-Friday 2pm –; 10:30p
  • Must be comfortable with composing emails, making phone calls, and possess strong interpersonal communication skills.
  • Must be organized and able to prioritize tasks based on the needs of the business and redirect as needed.
  • Proficiency in Excel, Word, Outlook, and Google Apps. Must have the ability to learn additional WMS systems

Be part of the world's largest logistics company DHL Supply Chain hasbeen certified as a Great Place to Work and Top Employer in the US for the 3rd year in a row

  • AFFORDABLE medical, dental, and vision coverages offered on your 30thday
  • Paid vacation and holidays
  • 401(k) with generous company match
  • Tuition reimbursement program
  • Excellent training and career advancement opportunities

Grow your skills. Shape your world.


Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

  • Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
  • Maintain customer records and update account information.
  • Maintain financial accounts by processing customer adjustments.
  • Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
  • Perform other duties as assigned.

Required Education and Experience:

  • High School Diploma or Equivalent
  • 0-12 months of system, data entry or reporting experience
  • 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.

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