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Database Support Analyst

4 months ago

Quakertown, Pennsylvania, United States enVista Full time

Job Description:

The primary function of this position is to support and perform complex database services related to DEXIS products, by answering customer questions or resolving issues in a support center environment. This role serves as a mentor for other Tech Support team members, handles customer escalations, and executes technical projects.

Essential Duties and Responsibilities:

  • Troubleshoot basic and advanced software/hardware issues with internal and external customers via phone, email, chat, and remote control/assist software.
  • Answer technical and how to use inquiries.
  • Document customer interaction notes and complaints in appropriate systems.
  • Own the customer issue to resolution, escalating when appropriate.
  • Provide fast response and maintain a high level of professionalism at all times.
  • Provide escalation case reporting to management.
  • Mentor and support Tech Support team members.
  • Manage escalations based on assigned territory.
  • Build and maintain knowledge base.
  • Assist with technical projects, such as conversions and renumberings.
  • Assist with other duties or projects, as assigned.
  • Timely and successful completion of all corporate compliance courses.

Job Requirements:

The Database Support Analyst must have excellent verbal and written communication skills, be a self-starter, self-sufficient, independent thinker, and enthusiastic. The candidate must have strong interpersonal phone and email skills and be customer-focused while resolving and troubleshooting customer issues. They must be able to support and perform complex technical duties related to DEXIS products, by answering customer questions or resolving issues in a support center environment. This role mentors other Tech Support team members handles customer escalations and executes technical projects.

Target Market Salary Range:

Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.

$ $27.50 per hour

Operating Company:

DEXIS

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