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Veterinary Software Implementation Team Supervisor

2 months ago

Frisco, Texas, United States IDEXX Full time

IDEXX is on the lookout for a dedicated and skilled Team Leader to enhance our expanding team as a Software Implementation Team Supervisor. In this capacity, you will oversee a group of specialists responsible for deploying our veterinary software solutions tailored for animal hospitals and clinics. Your role will involve providing direction, support, and constructive feedback; this leadership position will foster a cohesive team environment and motivate employees to excel, thereby boosting productivity and favorable outcomes for the organization.

This position requires onsite presence at our Frisco, TX office, with a hybrid work model of 3 days in the office and 2 days from home.

The ideal candidate will possess prior leadership experience managing both small and large teams. We appreciate the value of both remote and in-person work, so the ability to lead effectively in either setting is advantageous; strong candidates will demonstrate excellent communication skills, an empathetic leadership approach, and a results-oriented mindset. Our Software Implementation Team Supervisors will manage a team of 8-10 Implementation Specialists and Software Trainers responsible for onboarding our new clients to our ezyVet Practice Management Software.

ezyVet is a cloud-based Veterinary Practice Management Software designed to simplify operations for veterinary practices, enabling them to save time, enhance revenue, improve client communication, and alleviate workload stress. As a premium software solution, it is part of IDEXX's Veterinary offerings. The combination of pets and technology is indeed a winning formula.

Within IDEXX, we are integrated into the IDEXX Veterinary Software portfolio. Our commitment to software solutions is aimed at improving the health and well-being of pets, people, and livestock globally. By leveraging cloud technology, our solutions streamline information flow across practices, connecting veterinarians with essential data when they need it most. Patient information, client communications, and business insights are all readily accessible.

Our mission focuses on addressing the most pressing challenges faced by veterinary practices through innovative solutions that drive significant advancements in animal health.

Key Responsibilities:

  • Oversee daily operations within a specific business unit or function.
  • Manage staff, assign tasks, monitor performance, and conduct evaluations. Facilitate employment actions, provide coaching, and promote staff development.
  • Contribute to the formulation of departmental policies and procedures.
  • Direct the work activities of the unit; plan and organize tasks, ensure adequate staffing and resources, and maintain schedules to uphold customer satisfaction.
  • Build and maintain customer relationships while managing escalated or critical issues.
  • Collaborate with other departments to coordinate efforts and resolve issues as necessary.
  • Gather and relay customer feedback, participating in teams or projects relevant to the business unit.
  • Lead initiatives for process improvements based on evaluations of existing practices and business needs.
  • Utilize data and metrics to ensure operational efficiency and enhance customer experience, proactively addressing challenges and opportunities.
  • Commit to continuous improvement efforts.
  • Assist in maintaining departmental technology and systems, coordinating with other departments and vendors to resolve issues and ensure functionality.
  • Prepare reports and summaries of work activities.
  • Conduct analyses to identify issues and answer queries.
  • Stay informed about company products and services, as well as industry developments impacting work activities.
  • Engage in industry groups and forums relevant to business operations.

Qualifications:

  • Demonstrated leadership experience managing teams.
  • Customer-focused experience.
  • Expertise in performance management.
  • Proficiency in scheduling and strategic planning.
  • Experience with ezyVet is a plus.

What We Offer:

  • Competitive salary range of $65,000-$70,000.
  • Potential for annual cash bonuses.
  • Comprehensive health, dental, and vision benefits from day one.
  • 5% matching 401k plan.
  • A range of additional benefits, including financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and more.

Why Choose IDEXX:

We take pride in our impactful work because it truly matters. As an innovation leader across all industries we serve, we adhere to our Purpose and Guiding Principles to assist pet owners globally in keeping their companion animals healthy and happy, ensuring safe drinking water for billions, and helping farmers protect livestock and poultry from disease. With customers in over 175 countries and a global workforce exceeding 10,000 talented individuals, we are committed to making a difference.

What does this mean for you? We enrich our employees' lives with a positive and respectful workplace culture that embraces challenges and promotes learning and discovery. At IDEXX, you will benefit from competitive compensation, incentives, and benefits while engaging in meaningful work that drives improvement.

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.