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Host / Hostess

4 months ago

Chicago, Illinois, United States theWit Hotel Full time

We are looking for a Host for State and Lake Tavern.

JOB SUMMARY:

Deliver brilliant guest service each day, each night and every time in-between by championing our 6 Xs Hotter Service Philosophy. Provide guests, either on the phone or in person, with information and support in a professional and gracious manner.

SKILLS:

We are looking for those who celebrate culture, humor, wit, thoughtful and attentive service and team orientation. You'll need an ability to create a motivating work environment driving our Whatever It Takes attitude. Have a strong passion for excellence and guest service. Strive to continuously evolve and improve your performance in order to provide a Four Diamond level of service for all guests each and every day. Must have previous high volume experience working in a nightclub or bar settings, strong customer service skills and a friendly, welcoming attitude.

Responsibilities include, but are never limited to:

  • Celebrate our culture of individualism, engagement, having fun and evolving theWit experience for every guest every time.
  • Represent the hotel in a positive manner at all times.
  • Follow the Steps of Service as outlined in the service manual.
  • Be proficient in the use of reservation software.
  • Know all table numbers and position numbers.
  • Work scheduled shifts.
  • Follow the grooming, uniform, and hygiene standards.
  • Act professional and accommodating and always maintain your composure with guests and co-workers alike. ADDITIONAL RESPONSIBILITES:
    • Welcome each guest with a smile and a warm greeting.
    • Properly check id's ensuring all guests are proper age.
    • Have a working knowledge of the host stand and basic service functions.
    • For all table reservations, escort the guest to their table or party.
    • Hand deliver all credit cards and or id's to the proper Server after seating the guest.
    • Assist in seating the guest and wait for entire party to sit before leaving the table.
    • Answer phones quickly and be prepared to answer any questions about the restaurant and hotel.
    • Make reservations over the phone.
    • Communicate all pertinent information with management.
    • Abide by the handbook for additional responsibilities.
    • ServSafe Certified
    • Ability to stand for stand and/or walk for long periods of time without sitting.
    • Must be able to lift and/or move up to 25 pounds.
    • Be flexible since this is a 24/7 hotel operation
    • Regular and reliable attendance.