Director, Office of Patents Stakeholder Experience
4 weeks ago
The physical worksite for this position is located in Alexandria, VA. However, this position is telework eligible in accordance with the unit's telework policy.
The Director, Office of Patent Stakeholder Experience (DOPSE) provides strategic vision, guidance, and direction in order to ensure the development of programs that promote American innovation. The DOPSE makes managerial and technical decisions required for successful program development, administration, and management.
The DOPSE performs the following duties:
- Operating and administrating the Office of Patents Stakeholder Experience.
- Planning, organizing, and directing programs to promote and support the stakeholder education and relations goals of the Office of Patents Stakeholder Experience as well as the customer experience goals of the Patents business unit to ensure that the mission and goals of the Office are achieved.
- Identifying and allocating resources for ensuring long-term sustainability of stakeholder relations and education initiatives, including partnering with organizations throughout the Agency.
- Promoting innovation and creativity by leveraging knowledge and expertise inside the Agency of the scientific, technical and legal matters associated with the patent process, which includes the preparation and/or prosecution of patent applications as well as expertise outside the Agency.
- Serving as the primary channel of continuous communications and support to the independent inventor community; seeking input, gathering feedback and incorporating suggestions from this community into associated programs.
- Managing and providing leadership for the support staff and contact centers that include various levels of patent prosecution process expertise by ensuring that staff is properly trained on new rules and regulations, changes in patent practice, and revision of procedures and that inquiries are answered in a timely and accurate manner.
- Identifying recurring challenges, analyzing trends, and establishing procedures to address challenges and needs consistent with the policies of the Office; providing a reporting and evaluation system to determine the operations' effectiveness; and participating in the formulation and implementation of quality assurance and quality standards.
Requirements
Conditions of Employment- You must be a U.S. Citizen or National.
- Background and/or Security Investigation, if selected for position
- You must serve a one-year probationary period unless you previously completed one year in the Senior Executive Service.
- Must be registered for Selective Service, if applicable )
- Financial Disclosure Report (OGE-278) will be required upon appointment.
Qualifications
Experience must have been at a sufficiently high level of difficulty to clearly show that the candidate possesses the required professional/ technical qualifications and executive core qualifications set forth below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Applicants are required to input narrative responses to the PTQs and ECQs in the text boxes as prompted by USAJobs. Each PTQ and each ECQ have a 10,000-character limit (to include spaces) and must be adhered to. When responding, you must clearly show that you possess the experience and competencies to perform the duties of this position. - Do not write "see resume" or "see attached." Uploaded documents addressing the PTQs and ECQs will not be accepted.
The candidate must possess the following Professional Technical Qualifications: - Demonstrated leadership experience in managing a professional staff and in leading an organization. Please include specific examples of the leadership challenges you faced, the results of your actions, and the lessons you learned.
- Demonstrated leadership ability requiring strategic thinking and decision-making and the ability to provide expert advisory services in stakeholder experience that will achieve expected results by working in a team environment and exhibiting effective leadership in planning and organizing assignments.
- Demonstrated expert understanding and knowledge of USPTO stakeholders including nonprofits and associations related to intellectual property; the independent inventor community and its unique needs; and expert knowledge and experience in stakeholder education and development.
- Knowledge of the scientific, technical and legal matters associated with the patent process, which includes the preparation and/or prosecution of patent applications, the classification of patents, or comparable experience in the patent field. Competency in these areas must be sufficient to manage stakeholder experience and education initiatives on the patent process. For the following five Executive Core Qualifications (ECQs), you are required to submit a narrative response addressing your specific knowledge, skills, and abilities that demonstrate your possession of these qualifications. Be sure to provide specific examples of what you've done that demonstrates your possession of each ECQ. For more information about the Executive Core Qualifications please visit this site: https://
Leading Change - This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. Competencies: Creativity and Innovation, External Awareness, Flexibility, Resilience, Strategic Thinking, and Vision.
Leading People - This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Competencies: Conflict Management, Leveraging Diversity, Developing Others and Team Building.
Results Driven - This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high quality results by applying technical knowledge, analyzing problems and calculating risks. Competencies: Accountability, Customer Service, Decisiveness, Entrepreneurship, Problem Solving and Technical Credibility.
Business Acumen - This core qualification involves the ability to manage human, financial and information resources strategically. Competencies: Financial Management, Human Capital Management and Technology Management.
Building Coalitions - This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals. Competencies: Partnering, Political Savvy, and Influencing/Negotiation.
Applicants are encouraged to follow the Challenge, Context, Action and Result (C-C-A-R) model outlined in the Guide To SES Qualifications.
Challenge - Describe a specific problem or goal.
Context - Describe the individuals and groups you worked with, and/or the environment in which you worked, to address a particular challenge (e.g., clients, co-workers, members of Congress, shrinking budget, low morale).
Action - Discuss the specific actions you took to address a challenge.
Result - Give specific examples of measures/outcomes that had some impact on the organization. These accomplishments demonstrate the quality and effectiveness of your leadership skills.
Note: Submit only the documents requested. Additional documents will not be reviewed by the rating panel. Uploaded documents addressing the PTQ's and ECQs will not be accepted. Current career SES members, former career SES members with reinstatement eligibility, and SES Candidate Development Program graduates who have been certified by OPM, only need to submit a resume and narrative statement covering each of the PTQs requirements and do NOT need to address the ECQs.
Education
The incumbent must have a scientific or technical degree, or the equivalent. The incumbent must also possess a comprehensive knowledge of patent rules and regulations, examining practice and procedures, as well as an appreciable breadth of knowledge in scientific and technological fields.
Additional information
This is a Non-Bargaining Unit position. This is a Public Trust position and has a risk level designation of "Moderate" risk.
If selected for this position, you may be required to complete a Declaration for Federal Employment (OF-306), which includes a fingerprint and credit check, to determine your suitability for Federal employment and to authorize a background investigation.
Relocation expenses are not authorized and will not be paid.
The USPTO participates in E-Verify. For more information on E-Verify, please visit here: )All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.
More than one selection may be made from a list of qualified applicants who respond to this announcement, if additional identical vacancies in the same title, series, grade, and unit occur within 90 days from the date the certificate was issued.
All application materials become the property of the United States Patent and Trademark Office. USPTO Job Applicants requiring reasonable accommodation for any part of the application and hiring process should request accommodation(s) from the USPTO at
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