Digital Media Administrator

1 month ago

Albuquerque, New Mexico, United States ECS Full time

ECS is seeking a Digital Media Administrator to work in our Albuquerque, NM office.

Job Description:

ECS is seeking a Digital Media Administrator to support a major national laboratory.

The Digital Media Operations team is seeking a technical administrative support person who is willing to perform a wide range of tasks and a variety of general business-related activities. The ideal candidate will coordinate schedules and manage incoming customer requests to fulfill customer demands for both live streaming setup and media imports into content libraries. They will assist clients in understanding the services and technologies required for their needs.

Responsibilities will include, but not limited to, serving as the primary customer interface, regularly monitoring the customer helpline and entity email account for service requests, managing client communication, and overseeing content in multiple streaming libraries. Additionally, they will occasionally assist with the production of live streaming and video recording events, which would involve basic operation of video equipment.

Ideal candidates will have:

  • Demonstrated experience with administrative tasks and office environments.
  • The ability to provide exceptional customer service and cultivate relationships across diverse organizational levels.
  • Familiarity with and proficiency in general administrative services and activities.
  • Proficiency in MS Office applications, with demonstrated experience.
  • Demonstrated ability to organize, prioritize, and successfully complete on multiple tasks with competing deadlines.
  • Experience collaborating with technical and non-technical staff.
  • Capable of working independently or as part of a team.
  • Attentive to detail.
  • Excellent verbal and written communication skills.

Required Skills:

  • Security Clearance: Ability to obtain & maintain a DOE security clearance.
  • Education: High School Diploma
  • Experience: At least two years' experience related to the details outlined within the job description.

Desired Skills:

  • Previous content management experience, preferably with Mediasite platform.
  • Basic proficiency with various video equipment and minimal video production skills. Awareness of project management principles.
  • Background in library science or traditional content management, providing them with the necessary expertise for effective management of digital assets.

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800 employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.

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