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Automotive Technical Advisor
2 months ago
Position: Automotive Technical Advisor
Company: MarketSource Inc.
MarketSource Inc., a subsidiary of Allegis Group, provides innovative managed sales solutions for enterprise customers across various industries including Automotive, Information Technology, Telecommunications, and Manufacturing. Established in 1975, our company's culture emphasizes core values such as Open Communication, Relationships, Serving Others, and Work Ethic.
Overview
The Automotive Technical Advisor serves as a key link between dealerships and OEMs within the assigned program. This role focuses on minimizing buyback rates through strategies targeting repeat repairs/visits, repair time reduction, and Fixed First Visit enhancements.
Responsibilities
- Offer technical guidance and fixed operations advice to dealer service personnel, fleet, and commercial customers
- Inspire and guide dealer service staff towards improved service and parts performance aligned with industry standards
- Address unresolved issues to boost dealerships' competitiveness and enhance customer loyalty
- Analyze and recommend repair shop process enhancements for proactive business planning
- Handle high buyback risk vehicles and provide technical assistance via phone and in-dealership support
- Consult dealerships on repair order documentation, agreements, and facility inspections
- Resolve final repair attempts efficiently and identify process improvements focusing on customer needs
- Act as an OEM subject matter expert for buybacks and represent the company in various contexts
- Support C.A.G./engineering initiatives and oversee Recall and Required Service Updates (RSU)
- Establish quality feedback channels and liaise between different stakeholders
- Bachelor's Degree or equivalent work experience
- Master Technician Certification or relevant experience
- 2 years of automotive industry background
- Preferably dealership fixed operations exposure
- Travel requirement: 75%, averaging 2-3 weeks per month
- Demonstrated motivation, adaptability, and autonomy to achieve set goals
- Proven leadership skills and entrepreneurial mindset
- Strong relationship-building, cost assessment, and conflict resolution abilities
- Familiarity with automotive dealership fixed operations
- Effective communication of technical information to diverse audiences
- Proficiency in data analysis, report generation, and software applications
- Ability to work independently, handle multiple tasks, and excel in a fast-paced environment
- Exceptional problem-solving and innovative solution development skills
- Proficient in Microsoft Office Suite applications
MarketSource is an Equal Opportunity Employer committed to diversity and inclusivity. Candidates will be evaluated based on their qualifications without discrimination based on various factors. For specific city requirements, applicable laws will be adhered to. If accommodation is needed due to a disability, please contact us.
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