IT Support Technician

4 weeks ago

New York, New York, United States Saatva Full time

Saatva is in search of an IT Support Technician to join our IT department. In this role, you'll play a vital part in troubleshooting technical issues reported by users, ticketing systems, automated alerts, and fellow team members.
We are seeking candidates with 1+ years of professional experience, ideally in customer service or a service industry role: prior technical help desk experience is a plus. If you have exceptional customer service skills, a passion for technology, and a desire to grow within an IT help desk environment, this opportunity is for you. Join us and gain exposure to a wide array of technologies in a dynamic, fast-paced setting. This position is Part-Time and based onsite at our Whitestone, Queens office.
Who We Are:

Saatva is the Direct-to-consumer luxury mattress and home furnishings brand that aspires to help every consumer get a great night's sleep. Experience has shown us that the more we help our customers, the more we sell. To that end, we have dedicated ourselves to being the most helpful brand in our space. Our marketing mission is to answer every question a consumer might have about mattresses, sleep, and sleep health, to ensure that every consumer finds the right mattress for them--even if it's not ours.

What you will do:

  • Provide helpdesk support both in-office and via screenshare to support retail employees across the US.
  • Present yourself professionally as you provide in-office IT support for senior management.
  • Provide support on AV and conference room equipment for Windows and Mac.
  • Diagnose and resolve technical issues for end users, ensuring excellent customer service.
  • Resolve tickets within SLAs by following instructions, managing time effectively, and escalating issues when necessary.
  • Communicate effectively with team members and clients to provide progress updates and resolutions.
  • Maintain composure under pressure and handle challenges calmly.
  • Create clear, accurate documentation in ticketing systems and other process documents.

What you will need

  • 1+ years of professional experience, preferably in customer service or a service industry role.
  • Quick learner with a passion for learning new technologies and troubleshooting.
  • Strong organizational, prioritization, and time management skills.
  • Excellent interpersonal and communication skills, both written and verbal with ability to communicate technical concepts to non-technical audiences.
  • Proven ability to maintain composure under pressure and deliver excellent customer service.
  • Sound judgment and ability to diagnose technical issues effectively.
  • Basic understanding of computer hardware components.
  • Ability to work independently and collaboratively as part of a team.
  • Availability to work 21-24 hours per week in our Whitestone office.

The hourly rate ranges between from $21 - $28 per hour, depending on prior experience

Here's a link to our career page to learn more about our company:

Sound's like a good fit? We'd love to talk to you

Equal Employment Opportunity:

At Whitestone Home Furnishings, LLC, we are committed to a culture of diversity and inclusiveness, as demonstrated through our recruitment, retention and employee development programs, and are committed to the hiring, retention and success of diverse candidates. We maintain an environment that respects and builds on the assets and talents of each person, valuing their differences. As an equal opportunity employer, we do not discriminate against qualified job applicants on the basis of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity, status as a transgender or transsexual individual, and gender identity or expression), sexual and reproductive health decisions, age, physical or mental disability, citizenship, military status (including past, current, or prospective service in the uniformed services), genetic information, predisposing genetic characteristics, marital status, partnership status, sexual orientation, caregiver status, or any other status or condition protected by applicable law. This policy extends to all aspects of the employment hiring process, including but not limited to, recruitment, selection, compensation, and benefits.

  • IT Support Technician

    2 weeks ago

    New York, New York, United States Touro College & University System Full time

    IITS Support Technician Are you passionate about technology and helping others with their IT needs? Join our team as an IITS Support Technician where you will be providing both on-premises and remote support for instructional technologies, computer labs, libraries, classrooms, and offices. If you enjoy working with a variety of computer hardware and...

  • IT Support Technician

    2 weeks ago

    New York, New York, United States Ocean Casino Resort Full time

    We're Hiring: IT Support Technician at Our CompanyThe IT Support Technician plays a crucial role in maintaining, analyzing, troubleshooting, and fixing computer systems, hardware, and peripherals.Key Responsibilities: Utilize remote diagnostic and maintenance tools to resolve issues efficiently. Maintain, analyze, troubleshoot, and repair computer systems,...

  • L2 Support Technician

    4 weeks ago

    New York, New York, United States The New School Full time

    L2 Technician is a support position in the Information Technology department responsible for dedicated on-site and remote technical support for the New School community. L2 Technicians are customer-facing and must utilize effective customer service and communication skills to troubleshoot and resolve various technical issues. This is a union position...

  • L2 Support Technician

    1 month ago

    New York, New York, United States The New School Full time

    L2 Technician is a support position in the Information Technology department responsible for dedicated on-site and remote technical support for the New School community. L2 Technicians are customer-facing and must utilize effective customer service and communication skills to troubleshoot and resolve various technical issues. This is a union position...

  • Executive Desktop Support Technician

    4 weeks ago

    New York, New York, United States TEKsystems Full time

    Description:Under the supervision of the local Workplace Computing Group (WCG) leader and the WCG Regional Support Director, maintains, analyzes, troubleshoots, and repairs computer systems, hardware, software, and associated peripherals.Description:The Workplace Computing Group (WCG) is an extension of the services provided by the Enterprise Service Desk....

  • Executive Desktop Support Technician

    1 month ago

    New York, New York, United States TEKsystems Full time

    Description:Under the supervision of the local Workplace Computing Group (WCG) leader and the WCG Regional Support Director, maintains, analyzes, troubleshoots, and repairs computer systems, hardware, software, and associated peripherals.Description:The Workplace Computing Group (WCG) is an extension of the services provided by the Enterprise Service Desk....

  • L1 Support Technician

    2 weeks ago

    New York, New York, United States The New School Full time

    Information Technology is looking for an L1- Support Technician to join our team in IT Central. This is an administrative position governed by a Local 1205 Teamsters Professional union contract.This position will work closely with a team of support professionals who assist students, faculty, and staff at The New School with varying technical needs to...

  • Desk side Support/Field Technician

    4 weeks ago

    New York, New York, United States FinTek Full time

    Deskside Support / Field Technician– JDMain tasks in the following areasHardware installation and delivery (new computers monitors docking stations accessories etc.)Maintaining loaner laptop pool (clean wipe and/or reimage/reload)User equipment moves within the office (disconnect equipment relocate and reconnect retrieval)Facilitating user transfers...

  • Desk side Support/Field Technician

    3 months ago

    New York, New York, United States FinTek Full time

    Deskside Support / Field Technician– JDMain tasks in the following areasHardware installation and delivery (new computers monitors docking stations accessories etc.)Maintaining loaner laptop pool (clean wipe and/or reimage/reload)User equipment moves within the office (disconnect equipment relocate and reconnect retrieval)Facilitating user transfers...

  • Workforce Computing Group Executive Desktop Support Technician

    4 weeks ago

    New York, New York, United States TEKsystems Full time

    Description:Under the supervision of the local Workplace Computing Group (WCG) leader and the WCG Regional Support Director, maintains, analyzes, troubleshoots, and repairs computer systems, hardware, software and associated peripherals.Description:The Workplace Computing Group (WCG) is an extension of the services provided by the Enterprise Service Desk....

  • Cable Technician

    2 weeks ago

    New York, New York, United States STellent IT Full time

    Required: Rack and Stack Crimping CAt5/ Install and replace Active Union card required Normal cable tech functionalitiesUnion wages and benefits days off with pay. whatever union/state law offerJob Type: ContractPay: $ $31.07 per hourSchedule: 8 hour shiftWork Location: On the road

  • Audio Visual Support Desk Field Technician

    2 weeks ago

    New York, New York, United States Kinly Full time

    Role: Audio Visual Support Desk Field TechnicianContract Type: Full-time, PermanentLocation: Cedar Knolls, New JerseyRole Purpose:This is a field-based role, covering the New Jersey & New York areas, so candidates will need to be locally based to be consideredAt Kinly, we work with the latest technologies in the field of (video) collaboration and...

  • Technical Production Support

    2 weeks ago

    New York, New York, United States Veterans Sourcing Group Full time

    Job DescriptionJob DescriptionTechnical production support (senior)1271 avenue of the americas- onsite full time6 month contract with possibly extensionsThe Senior Executive Technology Support Technician is responsible for providing direct technology support to executives at AIG in our Corporate Headquarters located in NYC. This position requires someone...

  • Desktop Support Technician

    4 weeks ago

    New York, New York, United States Cynet Systems Full time

    Pay Range $17 - $22Responsibilities: Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices Printer break-fix and installation Disposal, redeployment and Asset...

  • Desktop Support Technician

    4 weeks ago

    New York, New York, United States Cynet Systems Full time

    Pay Range $17 - $22Responsibilities: Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices Printer break-fix and installation Disposal, redeployment and Asset...

  • IT Patient Support

    2 weeks ago

    New York, New York, United States TEKsystems Full time

    Description: One of our major Healthcare clients in NYC is looking for an outgoing Junior Service Desk Analyst to join the hospital's Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System's 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone, e-mail...

  • Pharmacy Technician

    4 weeks ago

    New York, New York, United States AtlantiCare Regional Medical Center Full time

    AtlantiCare Regional Medical CenterAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Atlantic City,NJPOSITION SHIFT:VariesPOSITION STATUS:Full-TimeREQ_NUM:Department: HealthPlex PharmacyHours Per Week...

  • Pharmacy Technician

    1 month ago

    New York, New York, United States AtlantiCare Regional Medical Center Full time

    AtlantiCare Regional Medical CenterAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Atlantic City,NJPOSITION SHIFT:VariesPOSITION STATUS:Full-TimeREQ_NUM:Department: HealthPlex PharmacyHours Per Week...

  • Pharmacy Technician

    4 weeks ago

    New York, New York, United States AtlantiCare Regional Medical Center Full time

    AtlantiCare Regional Medical CenterAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Atlantic City,NJPOSITION SHIFT:EveningsPOSITION STATUS:Full-TimeREQ_NUM:Department: Pharmacy CityHours Per Week...

  • Pharmacy Technician

    1 month ago

    New York, New York, United States AtlantiCare Regional Medical Center Full time

    AtlantiCare Regional Medical CenterAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Atlantic City,NJPOSITION SHIFT:EveningsPOSITION STATUS:Full-TimeREQ_NUM:Department: Pharmacy CityHours Per Week...