Recreation Supervisor

1 month ago

Orlando, Florida, United States Evermore Resort Full time

About Evermore

Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity by Crystal Lagoons. The surrounding beach areas feature zero-entry swim areas, bars, cabanas, private firepits, a lively food hall & gourmet market, a casual dining restaurant, and an event Boathouse that will provide a picture-perfect backdrop for weddings, banquets, and corporate meetings. Evermore is building a team that will bring these experiences to life and is seeking individuals who want the challenge of building this exciting resort experience.

Key Responsibilities

  • Provide exceptional guest service as it relates to Evermore core values: Easy on Purpose, Unexpected Delight, Service Savvy, and Insightful Innovations.
  • Ability to utilize resort software: specific to activity information, reservations, and guest communication.
  • Exhibiting proper speaking and phone etiquette with the ability to communicate effectively, politely, graciously, and professionally with vendors, colleagues, and guests as it aligns to luxury service standards.
  • Ensure team members have the tools and means necessary to effectively deliver foundational and elevated bayside experiences concurrent with luxury standards.
  • Completing daily walk-throughs and inspections of all recreational facilities such as fitness centers, pool decks, beach and cabana areas, as well as indoor and back-office areas to ensure they are well-maintained in all equipment is in working order
  • Noting issues/opportunities and effectively reporting these to their responsible departments or related vendors to ensure the matter is addressed and corrected in a timely manner.
  • Initiating ideas and executing daily operational projects as needed.
  • Supporting the daily operation of the recreation department in all aspects regarding inventory and upkeep of supplies and stock, safety compliance, overall staff management, accurate activities execution, team meeting facilitation, service standard compliance and audits, and overall program development & enhancement.
  • Training staff on the monitoring of safety conditions of the bay, and relaying important safety information as it relates to activities, closures, and general cabana safety.
  • Ensuring accurate billing and compliance in regard to credit card payments, and cash/tip handling.
  • Ensure high standards of cleanliness, organization, and standard set up of Evermore Bay are consistently met.
  • Communicate effectively with other resort departments to ensure smooth operations and timely service delivery.

Education, Skills, and Experience:

  • Associates degree in Recreation Management, Hospitality, or a related field or minimum 2 years in a prior Recreation role within a luxury resort or hospitality setting is preferred.
  • Proven aptitude when it comes to leading and training team members.
  • Strong interpersonal and communication skills.
  • Strong organizational and time management skills, while working in a demanding and fast-paced environment.
  • Ability to problem-solve and find creative solutions to unexpected challenges, service failures, or guest concerns.
  • Lifeguard and or First Aid and CPR certification (or willingness to obtain).
  • Able to swim as the team works on and around the water, which in areas can be up to 12' deep.
  • Flexibility to work weekdays, weekends, nights, early mornings, and holidays.
  • Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with guests, co-workers, and vendors.
  • Ability to handle guest requests in a calm, detailed, and empathetic manner.
  • Adherence to property and company policies and procedures.
  • Ability to multi-task in a fast-paced, ever-changing environment and prioritize job duties.

Physical Requirements:

  • Able to safely lift, pull and push up to 75 pounds.
  • Excellent physical and temperature endurance to stand, walk, and remain active for extended periods of time, and participate in physical activities.
  • Ability to swim in deep water and potentially perform water rescues.
  • Able to stand, walk, stoop, kneel, bend, and reach periodically.
  • Tolerance for hot and humid Florida weather conditions, especially when working outdoors.
  • Ability to move swiftly and efficiently around the facility, including beach areas, pool decks, and gym facilities.
  • Effective verbal and non-verbal communication skills to interact with guests and colleagues.
  • Ability to clearly communicate in an emergency to direct guests and ensure their safety.
  • Willingness to adhere to strict regulations and enforce those regulations as necessary.

We are an innovative workplace; seeking great people like you Our Work Culture

Our team is impassioned to master group gatherings in Orlando and aims to inspire guest confidence in the vacation rental experience and goes the extra mile to make the process of planning big trips "easy on purpose". We're building a brand-new hospitality asset class in Orlando and seek those that feel at home in a dynamic, fast-paced environment with a curiosity to seek and deliver outstanding service with a good sense of humor to enjoy the process. We seek quality Team Members who will demonstrate what it means to be a good neighbor to our guests. We offer an inclusive, team-oriented work environment and are working to build the most professional hospitality team in the industry.

We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability, and a Wellness program. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives. Are you ready to join us? We can't wait to meet you

EOE/M/F/D/V

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