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Auto Customer Relations Manager,

3 months ago

Milwaukee, Wisconsin, United States City Auto Group Full time

19100 W. Capitol Dr., Brookfield, WI 53045

Customer Service/Relations ManagerExperience is Required, From $60,000/YearExcellent Training, Income & Benefits

is one of the fastest growing privately owned groups in the Midwest and City Chrysler Dodge Jeep Ram Fiat of Brookfield, WI is a great place to have a rewarding career Our high-volume service department needs to hire an experienced Customer Service/Relations Manager to call customers after completed service appointments to make sure they are satisfied, solve complaints, provide solutions, and more. Apply now for this great opportunity with our growing organization

City Auto Group takes pride in the growth and development of our employees, offers market leading compensation, flexible work schedules, and a fantastic benefits package including a 401(k) match We are a first-generation dealer group that sees the car business through a vastly different lens than others in the industry.


Responsibilities - Customer Service/Relations Manager:

  • Call Service Department customers after completed service appointments to make sure they are satisfied, solve complaints, provide solutions, and more
  • Build relationships with customers
  • Solve customer complaints quickly and effectively and escalate to management when appropriate
  • Help sales and service team up-sell or cross-sell services and products
  • Study competition to find new ways to retain customers
  • Document customer communications


Qualifications Customer Service/Relations Manager:

  • Proven experience as a Customer Service Rep or equivalent
  • Able to solve customer complaints quickly and efficiently
  • Problem-solving aptitude and work wells with a team
  • Excellent customer service, communication, and negotiation skills
  • Proficient in MS Office
  • Experience tracking relevant KPIs (e.g. customer satisfaction)
  • Automotive knowledge is a plus
  • Proven track record of meeting and exceeding targets
  • A positive 'can do' attitude and good work ethic
  • Thrives in a fast-paced team environment
  • Driver's license and insurance
  • High school diploma or equivalent


Full-time Benefits:

  • From $60,000/year
  • Medical, dental and vision insurance
  • 401(k) plan with company match
  • Paid vacation and holidays
  • Monthly employee recognition
  • Employee discounts on vehicles and more
  • Career growth and advancement
  • A supportive team workplace

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