Support Services Coordinator

1 week ago

Iowa City, Iowa, United States University of Iowa Full time
The Department of Pathology is seeking a Support Services Coordinator to design, plan, and execute specimen intake workflows for the referral laboratory testing program. This role will also provide supervisory and technical support to clients and staff. This position is 100%-time, 1st shift, Monday-Friday from or based on desired lunch schedule, with on-call availability outside normal hours of operation.

Duties to include:
  • Develop, implement, evaluate, and recommend new processes/services for the referral testing program.
  • Manage all laboratory specimen transport procedures and policies.
  • Maintain all quality standards that are applicable to the client services area and Pathology laboratory accreditation.
  • Serve as a liaison to UIDL referral laboratories, UIHC providers, and external customers.
  • Supervise UIDL referral laboratory testing program activities and UIDL client services staff.
For a full job description, please send an e-mail to the contact listed below.

The Department of Pathology is part of UI Health Care, a comprehensive health sciences center that serves Iowa and the region, as well as patients referred from the United States and overseas. The Clinical Laboratories are well recognized for providing outstanding and comprehensive care to the patients we serve. The breadth and depth of services provided are amongst the best in the country. The educational programs that the department participates in includes medical students, clinical laboratory scientists as well as biomedical scientists. To learn more:

Required Qualifications:
  • Bachelor's degree from an accredited institution or an equivalent combination of education and experience.
  • Demonstrated ability to work independently, to meet deadlines efficiently, to perform multiple tasks simultaneously, and to be highly self-motivated.
  • Typically 1 - 3 years experience working directly with or supporting clinical laboratory operations
  • Excellent written and verbal communication skills including some experience with technical writing related to policies and procedures.
  • Proficient in computer software applications.
Desirable Qualifications:
  • Certification as a Medical Laboratory Scientist or Medical Laboratory Technician (ASCP) or appropriate experience in a related discipline (Biological Sciences, for example). One year internship training in an approved ASCP board certified program and three years' experience in a hospital clinical laboratory or an equivalent combination of education and experience.
  • Proven track record for a strong service-oriented acumen.
  • Experience with referral laboratory testing and client services.
  • Experience with Epic and/or Beaker.
  • Experience with project management.
Position and Application details:

In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:
  • Resume
  • Cover Letter
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any criminal conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For additional questions, please contact Brenda Carey at brenda-

Applicant Resource Center -

Need help submitting an application or accepting an offer? Support is available

Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital.

Hours:

Tuesdays & Thursdays 2:00pm - 4:00pm

Or by appointment

Contact to schedule a time to visit.

Additional Information
  • Classification Title: Support Services Coordinator
  • Appointment Type: Professional and Scientific
  • Schedule: Full-time
  • Work Modality Options: On Campus
Compensation
  • Pay Level: 4A
  • Starting Salary Minimum: $44,429
  • Starting Salary Maximum: Commensurate
Contact Information
  • Organization: Healthcare
  • Contact Name: Brenda Carey
  • Contact Email: brenda-

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