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Valet Parking Cashier
4 months ago
The Hilton Los Angeles Airport is looking for a Valet Cashier to join their team This is a full time position where you will be a vital team member of the department handling multiple valet functions while providing great customer service for our guests day in and day out
Our 1,234 room property is located off Interstate 405. SoFi Stadium and The Forum are three miles from us. Manhattan Beach and Santa Monica Pier are within 13 miles. This is a perfect opportunity to gain experience while working with a fun and dynamic team
Ideal candidates for this role will possess:
- Previous customer service experience required of 1 year or more
- Experience within Valet/Hotel environment a plus
- Ability to work a flexible schedule that includes weekdays, weekends, evenings, and holidays is required.
- A guest forward service heart
What Will I Be Doing?
As a Valet Parking Cashier, you would be responsible for greeting guests and processing all parking transactions and associated fees in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Greet arriving and departing guests in a timely, friendly and efficient manner
- Total, process and collect payments from guests and all parking transactions to include, but not limited to, using the point-of-sale system, handling money, managing a bank, reporting discrepancies, processing credit and debit cards, making change and processing gift certificates, cards, vouchers and credits
- Operate and manage the parking booth area
- Maintain accurate records of parking-related charges and fees including, but not limited to parking rates, validations, accrued parking time, vehicles in the hotel's care, etc.
- Manage flow of traffic, as needed.
- Respond to guest inquiries and requests in a timely, friendly and efficient manner.
What are we looking for?
- 1 year of customer service experience, required
- 1 year in similar resort/hotel setting, preferred
- 1 year in guest services/front office operations, preferred
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all
Hilton LAX is and Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity. The Employer will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.
The hourly rate is $24.30 and is based on applicable and specialized experience and location.
Source: Hospitality Online
