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hvac service dispatcher

3 months ago

Fort Myers, Florida, United States Spherion Full time
Spherion Staffing is searching for a dispatcher for an HVAC company in Fort Myers, FL. This is a temporary role. The dispatcher is responsible for handling service calls, scheduling and dispatching workers, monitoring the work, etc.

Responsibilities:
-Receive, process, and prioritize all incoming HVAC service call requests
-Log all work orders into software system
-Dispatch work orders to the field techs based upon priority
-Maintain technician?s daily schedules and dispatch (20+)technicians
-Maintain on-call schedule
-Provide direction to technicians for operational and functional duties
-Maintain customer database; maintain pending work file for regular follow-up
-Monitor status of all uncommitted service repairs
-Keep customers appraised as to company schedule and requested lead times
-Receive & review completed work orders from field techs
-Set up job files for all HVAC work orders
-Solicit feedback from customers in relation to service received

Working hours: 7:30 AM - 4:00 PM

Skills:
-Ability to multi-task
-Ability to use significant independent judgment
-One year certificate from college/technical school; and /or two years related experience/training in
-Commercial HVAC industry and/or related Service Industry business experience

Education:
High School

Experience:
1-4 years

Qualifications:
-Working knowledge in Microsoft Word, Excel, Outlook and Vista by ViewPoint software
-High School Diploma or equivalent
-Ability to pass a background and drug screening

There are several ways to apply

Apply in person Monday-Friday between the hours of 9am-11:30am or call our office to schedule an appointment at

Address: 12500 World Plaza Ln bldg 40 suite 1, Fort Myers, FL 33907

Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

key responsibilities

-Receive, process, and prioritize all incoming HVAC service call requests-Log all work orders into software system-Dispatch work orders to the field techs based upon priority-Maintain technician?s daily schedules and dispatch (20+)technicians-Maintain on-call schedule-Provide direction to technicians for operational and functional duties-Maintain customer database; maintain pending work file for regular follow-up-Monitor status of all uncommitted service repairs-Keep customers appraised as to company schedule and requested lead times-Receive & review completed work orders from field techs-Set up job files for all HVAC work orders-Solicit feedback from customers in relation to service received

experience

1-4 years

skills

-Ability to multi-task-Ability to use significant independent judgment-One year certificate from college/technical school; and /or two years related experience/training in-Commercial HVAC industry and/or related Service Industry business experience

qualifications

-Working knowledge in Microsoft Word, Excel, Outlook and Vista by ViewPoint software-High School Diploma or equivalent-Ability to pass a background and drug screening

education

High School