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Operations Manager Fulfillment Center

3 months ago

Philadelphia, Pennsylvania, United States tapwage Full time
zulily is a retailer obsessed with bringing our customers something special every day.

Unique products from up-and-coming brands are featured alongside favorites from top brands, including clothing, home decor, accessories, toys and gifts, giving customers something new to discover each morning at an incredible price.

We are fast-paced, innovative and metric-driven, with a team passionate for delighting our customers.

Whether you want to work with incredible product selection, develop smart marketing plans, help us in our pursuit of faster fulfillment, or do something else awesome in between, we have a place for you.

With locations in Seattle, WA; Reno, NV; Columbus, OH and Bethlehem, PA, our team is excited to be changing the way people shop every day - and we are just getting started.

Description

SUMMARY
We are seeking an Operations Manager, responsible for inbound and/or outbound operations.


This will include maintaining benchmark levels of safety, efficiency, quality, productivity, continuous improvement within the building and throughout the supply chain, and the hiring and development of management and hourly teams.

This leader will be hands-on in a start-up operation and will build and maintain relationships with hourly associates, managers, carrier partners, vendors, other FC teams and various departments in the company.

This person will be someone who likes change and enjoys getting into the details to drive improvements every single day.

If you are looking for an 8-5 job, this is not for you.

ESSENTIAL DUTIES AND RESPONSIBILITIES/CORE ACCOUNTABILITIES

  • Building the initial teams, establishing procedures, metrics and processes
  • Lead and supervise a team of Area Managers and hourly associates
  • Develop and administer operational procedures for perfectly executing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy
  • Develop and maintain a safe work environment
  • Responsible for achieving all operational goals
  • Drive strategic planning and forecasting
  • Ability to reward and recognize performance and execute on progressive discipline as needed
  • Mentor, train and develop teammates for career progression and learning
  • Ability to develop and share best practices across the shifts and network
  • Create a positive team dynamic that encourages all employees in the FC to work in "zulily time," adapt to the everchanging business, and stay focused on the customer experience
  • Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
  • Utilize the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness
Qualifications

  • B.S. or B.A. degree or equivalent additional experience
  • 4+ years of management experience in fulfillment center/warehouse operations; prefer retail/ecommerce and apparel experience
  • Proven ability to effectively motivate, develop, and manage 50+ employees. Our culture is a critical part of our success, and you need to help drive it.
  • At least 3 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment
  • Experience with building or improving inventory management, order management, and warehouse management systems and processes
  • Excitement for working in a startup environment with high level of ambiguity and change
  • Strong project management and continuous improvement skills
  • Metrics driven mindset
  • Customer service obsession, with willingness to do whatever it takes to satisfy customer needs
  • Effective communicator and leader for employees, direct reports, crossfunctional teams and executive leadership
  • Proven ability to quickly adapt and drive the right results using data
  • Experience in the use of Kaizens, operational excellence process improvement
  • Highest levels of integrity and ethics
  • Must be flexible to work weekends and/or nightshifts
zulily is an Equal Opportunity Employer

zulily participates in E-Verify.

zulily will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Examples of reasonable accommodation include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

You may reach us at

Primary Location
Pennsylvania FC
Job
Supply Chain/ Fulfillment
Job Type
Full-time