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TEMP BPO Associate

2 months ago

Providence, Rhode Island, United States NTT DATA Services Full time

Req ID:

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a TEMP BPO Associate to join our team in Providence, Rhode Island (US-RI), United States (US).

In these roles, you will be responsible for:

Taking 30-40 inbound calls per day from members and potential

members

Verifying proper completion of enrollment and change

documentation.

Ensuring accurate and timely completion of transactions to

meet or exceed client SLAs

Identifying and resolving both regular and non-routine problems

or escalate to more proficient team members

Adhering to attendance, professional conduct and member

confidentiality policies and guidelines

Accepting and implementing coaching and feedback to achieve

individual and team performance goals

Requirements for this role include:

High School Diploma or equivalent

Ability to work regularly scheduled day shifts Monday - Friday

8:00am to 7:00pm EST and possibly Saturday and Sunday 8:00

AM to 12:00 EST (based on business need)

Ability to work remote with a stable internet connection

Attend six week remote training Monday-Friday 8:30-5:00 pm

EST

Noise Free/Distraction Free Workspace

Must be from RI or abutting towns

6+ months of experience in a customer service role where you

had to correspond in writing or over the phone with customers

6+ months of experience in a customer service role where you

had to apply business rules to varying fact situations and make

appropriate decisions

6+ months of experience using a computer with Windows PC

applications that required you to use a keyboard, navigate

screens, leverage internet search engines, and other web based

applications. Microsoft Office suite that required daily usage of

Outlook, Excel and Word

Ability to type 40 WPM

*** The shift timings can be changed as per client requirements.

Additionally, you may have to do overtime (paid) and work on

weekends based on business requirements.

*** All new hires will be required to successfully complete our

Orientation/Process training classes and demonstrate proficiency

of the material

About NTT DATA Services:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data, and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is $20.00. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.