TEMP BPO Associate

1 month ago

Providence, Rhode Island, United States NTT DATA Services Full time

Req ID:

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a TEMP BPO Associate to join our team in Providence, Rhode Island (US-RI), United States (US).

Responsibilities:

-Answer incoming phone calls from healthcare providers regarding benefits and eligibility, billing and payments, authorizations for treatment, explanation of benefits, etc. -Create written correspondence if issues were not resolved during the call.

-Conduct provider outreach phone calls to collect missing information from medical providers.

-Route inquiries needing further investigation to the appropriate department and conduct routine case checks as needed.

-Complete all relevant documentation necessary to track provider issues and facilitate the reporting of overall trends.

Requirements:

-High school diploma or equivalent.

-1+ year of experience working from home.

-1+ year of customer service experience.

-Minimum internet speed of 20 upload/20 download.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The hourly pay rate for this remote role is $20.00/hour. This pay rate reflects the minimum and maximum target compensation for the position across all US locations.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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