Front Office Manager

2 weeks ago

Chicago, Illinois, United States Hotel Lincoln Full time
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright

We are committed to providing you with:

An exceptional benefit plan for associates & family members including Medical, Dental, Vision, Short Term and Long Term Disability, Life Insurance, Flexible Spending Account
401K matching program
Discounts with our Crescent managed properties in North America for you & your family members along with Hyatt Branded Hotel Associate Discounts
Employee Assistance Program
What you will be doing:Assure property operation meets internal audit standards.
Coordinate guest and group transportation needs.
Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
Maintain work area neat and organized.
Monitor payroll hours and reports.
Promote employee empowerment.
Report all unsafe conditions immediately.
Select, train, supervise, schedule, develop, discipline, and counsel employees according to Davidson policies and procedures.
Attend meetings as well as schedules and conducts departmental meetings.
Complete other duties as assigned by supervisor to include cross training.
Complete reports and paperwork (i.e., forecasts, annual budgets, action plans, etc.)
Coordinate all VIP transportation to and from the hotel.
Coordinate delivery of amenities.
Coordinate the arrival and departure of all tour and organized groups.
Oversee pick-up and delivery of all hotel dry cleaning.
Conduct performance appraisals.
What is required: CUSTOMER SERVICE: Deliver the best service, quality and value to every customer, every time. Maintain customer satisfaction as the driving philosophy of the hotel. Personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Commit to satisfying every guest. Ensure Front Office staff, including all new hires, are trained to meet standards of each component. Empower department staff to deliver customer service by encouraging and rewarding responsive guest assistance.
FINANCIAL: Meet or exceed budgeted profit and margin of the department. Prepare annual departmental budget that accurately reflects the hotel's operations plan. Anticipate revenue/cost problems and manage the timing of discretionary expenditures. Analyze financial and operating information on an ongoing basis in order to achieve budgeted labor and other cost standards. Ensure department staff is trained in financial/control procedures as outlined by Internal Audit, and that these procedures are regularly followed. Impact cash flow by effective management of accounts receivable and accounts payable at the departmental level.
PEOPLE: Manage people according to Davidson's values. Manage human resources functions including recruiting, selection, orientation, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce. Maintain a positive, cooperative work environment between staff and management. Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs. Help to develop management talent by acting as a mentor for direct reports. Resolve employee grievances fairly and timely. Ensure employees fully understand performance standards, review process, and reward successes. Manage safety program to protect guests and employees and which meets OSHA requirements. Use ongoing safety plan to minimize workers' compensation claims.
QUALITY: Maintain physical product standards by routinely inspecting department to ensure that equipment is in proper working condition and supplies are stocked at proper levels. Have acceptable property quality audits for assigned areas and implement action plans to correct deficiencies. Manage security procedures such as key control.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

Qualifications

Hotel Front Office Management

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

Source: Hospitality Online

  • Front Office Manager

    2 weeks ago

    Chicago, Illinois, United States Omni Hotels & Resorts Full time

    Front Office ManagerJob LocationsUS-IL-ChicagoRequisition ID # of Openings1Category (Portal Searching)Front Office OperationsOverviewChicago Hotel Sweet Home for sure... Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater,...

  • Front Office Manager

    1 month ago

    Chicago, Illinois, United States Homewood Suites by Hilton and Hilton Garden Inn Chicago Downtown South Loop Full time

    Job Title: Front Office ManagerStatus: ExemptJob SummaryManages all duties of the front desk operation, with a focus of providing excellent customer service. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques.Essential Duties And ResponsibilitiesEnsure...

  • Front Office Manager

    5 days ago

    Chicago, Illinois, United States Hyatt Centric The Loop Chicago Full time

    JOB SUMMARY:The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service before and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...

  • Front Office Supervisor

    5 days ago

    Chicago, Illinois, United States Hampton Inn & Suites Chicago-Downtown Full time

    What's in it for you...Insurance enrollment available from DAY 1Paid time off available from DAY 1Holiday pay available from DAY 1401(k) enrollment after 30 daysHotel and travel discounts at worldwide destinationsProfessional development and promotion opportunitiesThe impact you'll make... The Front Desk Supervisor is part of the management structure of the...

  • Front Office Supervisor

    5 days ago

    Chicago, Illinois, United States Hampton Inn Homewood Suite by Hilton Chicago Downtown West Loop Full time

    What's in it for you...Insurance enrollment available from DAY 1Paid time off available from DAY 1Holiday pay available from DAY 1401(k) enrollment after 30 daysHotel and travel discounts at worldwide destinationsProfessional development and promotion opportunitiesThe impact you'll make... The Front Desk Supervisor is part of the management structure of the...

  • Front Desk Receptionist/Office Admin

    2 weeks ago

    Chicago, Illinois, United States IHC Construction Companies LLC Full time

    It is the responsibility of the Front Desk/Office Admin to manage the front desk and office admin duties effectively and efficiently, while maintaining a friendly, helpful, patient, and professional demeaner.Essential Job Duties and Responsibilities:Greet, welcome, announce, direct, assist visitors upon arrival. Answer/Transfer calls to appropriate person....

  • Front Desk Supervisor

    5 days ago

    Chicago, Illinois, United States Embassy Suites by Hilton Chicago Downtown River North Full time

    The Embassy Suites by Hilton Chicago Downtown River North and Hilton Garden Inn Chicago Downtown/Magnificent Mile is seeking an enthusiastic and experienced Front Office Supervisor with leadership skills to join our TEAM. If you have a passion for hospitality and enjoy providing excellent customer service consider this exciting new...

  • Front Desk Supervisor

    2 days ago

    Chicago, Illinois, United States Embassy Suites by Hilton Chicago Downtown River North Full time

    As Complex Front Office Supervisor you will mentor our dynamic front office TEAM at Embassy Suites by Hilton Chicago Downtown River North and Hilton Garden Inn Downtown/Magnificent Mile ensuring outstanding customer service and delivering positive guest experiences.TEAM Culture:Our TEAM culture motivates and encourages each individual member to achieve...

  • Complex Front Desk Agent

    5 days ago

    Chicago, Illinois, United States Embassy Suites by Hilton Chicago Downtown River North Full time

    The Embassy Suites by Hilton Chicago Downtown is seeking positive and outgoing Front Desk Agents to join our TEAM as at two of our hotels in the downtown Chicago area. If you have a passion for hospitality and enjoy connecting with guests consider this opportunityT.E.A.M Together Everyone Achieves More As Complex Front Desk Agent, you will be a member of our...

  • Front Desk Agent

    4 days ago

    Chicago, Illinois, United States tapwage Full time

    Seeking charismatic guest service professionals to join our ROCKSTAR TEAM. If you're outgoing and have a desire to grow your career, APPLY NOWCompensation: Competitive salary based on experience, Full-TimeAs Guest Service Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine...

  • Front Desk Agent

    5 days ago

    Chicago, Illinois, United States Spearhead Hospitality, LLC Full time

    ***THIS ROLE IS LOCATED at one of our Portfolio locations***The Robey2018 W. North AvenueChicago, IL 60647Spearhead Hospitality is a Chicago based boutique hospitality management company with a portfolio that includes the Robey Hotel, Canal Street Eatery & Market and the Chicago Getaway Hostel with a potential of additional properties under...

  • Office Manager

    1 month ago

    Chicago, Illinois, United States Fulcrum GT Full time

    About Fulcrum We operate at the intersection of technology and law, in an industry that demands agility and innovation. Our team is dedicated to developing advanced solutions for legal professionals.Our daily work involves tackling intricate challenges, providing reliable, efficient, and smart solutions for legal experts across the globe. Join us in...

  • Middle Office Ops Specialist

    7 days ago

    Chicago, Illinois, United States Selby Jennings Full time

    A leading proprietary trading company is expanding its presence in the energy sector and is actively seeking to strengthen its teams across the business. With over three decades of experience, the company utilizes sophisticated technology and skilled personnel to operate globally across various asset classes, including Fixed Income, ETFs, Equities, FX,...

  • Office Manager

    5 days ago

    Chicago, Illinois, United States Cision Full time

    Cision employs the brightest, most passionate people in the tech industry. We'd love for you to join our growing team We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.We are seeking a passionate and...

  • Office Manager

    5 days ago

    Chicago, Illinois, United States PEAK6 Full time

    WHO WE AREWe are PEAK6, a leading investment firm. You'll find us headquartered in the historic Chicago Board of Trade building. PEAK6 uses technology to find a better way of doing things. The company's first tech-based solution was developed in 1997 to optimize options trading, and over the past two decades, the same formula has been used across a range of...

  • Assistant Director of Facilities

    5 days ago

    Chicago, Illinois, United States Archdiocese of Chicago, Office of Catholic Schools Full time

    Position Type:Maintenance/Custodial/Maintenance GeneralDate Posted:5/13/2022Location:Cristo Rey Jesuit High SchoolDate Available:06/01/2022Closing Date:08/01/2022Attachment(s):* Asst Director of Facilities Associated topics: administrative coordinator, administrative officer, administrative staff, administrative support, assist, assistant, associate, front...

  • Office Manager

    15 hours ago

    Chicago, Illinois, United States PLAYTHINKS Full time

    Benefits:Paid Lunch BreakOpportunity for advancementTraining & developmentPaid time offKey responsibility is to support the COO and Director by providing administrative and financial services and managing the Office Assistant(s) and Custodian.Financial ResponsibilitiesOversee the day-to-day financial operations of the organization, including:Tracking...

  • Security Officer

    1 week ago

    Chicago, Illinois, United States Loews Hotels, LLC Full time

    Security OfficerExperience the Windy City from the heart of it all. Loews Chicago Hotel, situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views, while enjoying the comforts of home. Welcome to City Sophistication where convenience and relaxation meet.Responsible for patrolling and monitoring hotel facility...

  • Office Coordinator for Physical Therapy Clinic

    3 weeks ago

    Chicago, Illinois, United States Muscle & Joint Physical Therapy LLC Full time

    Benefits:401(k) matchingCompetitive salaryDental insuranceHealth insuranceOpportunity for advancementPaid time offTraining & developmentBenefits/PerksCompetitive CompensationPaid Time Off, Holiday Pay, Matching 401k, Health & Dental InsuranceCareer Growth OpportunitiesJob SummaryWe are seeking a motivated and outgoing Office Coordinator to join our team. In...

  • Security Officer

    2 weeks ago

    Chicago, Illinois, United States Loews Hotels & Co. Full time

    Experience the Windy City from the heart of it all. Loews Chicago Hotel, situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views, while enjoying the comforts of home. Welcome to City Sophistication where convenience and relaxation meet.Responsible for patrolling and monitoring hotel facility to ensure the...