Coordinator - Ticket Operations
1 month ago
- Assist in creating manifests, events, plans and price codes for all Charlotte FC and Crown Legacy FC events.
- Serve as primary point of contact for all Crown Legacy FC Ticket Operation needs.
- Recruit, hire, train, and supervise Ticket Operations and Service Interns
- Provides support to the Ticket Sales Department by maintaining accurate seat inventory, accurate pricing information and ensuring that the completion of sales is done in a timely manner.
- Work with internal departments to fulfill match day parking needs for internal and third-party stakeholders on match day.
- Main Ticket Office contact for ADA related needs
- Ensures that all seasons, individual event, and group tickets are paid in full and fulfilled accurately and in a timely manner.
- Serves as lead in the recruitment of all Ticket Operations game day staff.
- Assist with all functions of the Ticket Office including, but not limited to, ticket sales, phone calls, written correspondence and programs, etc.
- Become familiar with the Ticketmaster system including customer service to season ticket accounts, as well as selling single game tickets.
- Administrative duties including filing, answering phones, and providing support to the Ticketing department.
- Other duties as assigned by the Director and/or Manager of Ticket Operations.
- Bachelor's degree.
- At least 2 years of ticket operations experience.
- Experience in building events, plans and price codes on digital ticketing system.
- Must be flexible to work evenings and/or weekends and all Charlotte FC events, including events held on weekends, nights, and holidays.
- Must be detail-oriented and must be able to multi-task while managing time successfully.
- Must pass pre-employment screens.
- Preferred experience with Archtics, TM Host ticketing systems, TM Painter, as well as the TMone online portal.
- English/Spanish bilingual.
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