Sales Coordinator

2 weeks ago

Charlotte, North Carolina, United States Discovery Place Full time
Job Details

Job Location
Discovery Place Science - Charlotte, NC

Position Type
Full Time

Education Level
Bachelor's

Travel Percentage
None

Job Shift
Week days and weekends

Job Category
Nonprofit - Social Services

Description

At Discovery Place, a 501(c)(3) nonprofit organization, we fuel your passion for science and the natural world by delivering awe-inspiring exhibits and educational programs.
Our immersive experiences captivate, challenge, and empower audiences of all ages, sparking a spirit of discovery and lifelong learning. We hope to forge a future where science catalyzes, creating boundless opportunities, fostering hope, solving complex problems and driving positive change across the globe.

We're looking for driven, talented individuals who share our passion for making an impact and having fun while doing it.

General Summary:

Provides comprehensive administrative support for Director of Sales. Additionally, Sales Coordinator will provide clerical and business support for Guest Sales and Retail Sales by managing key work processes and administrative duties including, but not limited to, securing payment for group reservations, sales reporting and tracking, managing client email communications and any additional duties as assigned by the Director of Sales.

Essential Duties and Responsibilities:

Guest Sales
  • Handle office tasks, such as filing, generating reports and presentations, setting up for meetings and reordering supplies.
  • Assist Sales team with collection duties, which includes generating an expected arrival report, collecting payments for future reservations for groups, outreach and virtual programming. Update system with all appropriate notes regarding correspondence with contacts. Process payments and provide standard documentation to the accounting department.
  • Act as community relations liaison for ticket donation requests through digital correspondence and arrange pick up or delivery. Maintain log of comped admission tickets.
  • Assist the sales staff by professionally directing the flow of information and traffic in the office including phone calls, appointments and inquiries and interdepartmental communications.
  • Manage email inbox for Discovery Place website Info Box by responding or forwarding as appropriate.
  • Interact on a daily basis with the Sales Manager, in support of the Director of Sales.
  • Be a team player and perform other related duties and responsibilities as required or assigned that contribute to team effort.
Retail Sales
  • Compile weekly, monthly, quarterly, and annual sales reports through POS (altru), Excel or other software.
  • Submit and prepare invoices for payment, data entry and reconciliation for all vendors and inter-company retail expenses.
  • Verify inventory levels with data entry verification and returns accountability. Ensure distribution between museums is updated into POS system.
  • Partner with area manager -retail and vendors to follow-up on open purchase orders and track undelivered inventory.
  • Perform special assignments when necessary, including, but not limited to, retail exhibit related displays, seasonal pricing, and promotions.
Qualifications

Competency:
  • Commitment to and enthusiasm for Discovery Places mission.
  • Exceptional communication and interpersonal skills showing confidence in dealing with the public in person and on the phone.
  • Ability to deal with tight and changing deadlines.
  • Ability to prioritize own workload and manage time effectively.
  • Good numeracy skills.
  • Excellent organizational skills.
  • Ability to work with a multi-functional team, sharing resources to maximize impact.
  • Flexibility over working hours and arrangements as may be reasonably required.
  • Maintain a high level of professionalism in performing assigned duties and responsibilities.
  • Continuously expand and update professional knowledge and training skills in order to enhance individual and team innovation and productivity.
  • Able to work effectively in a multi-faceted work environment with numerous simultaneous requirements under pressure.
  • Establish and maintain positive working relationships with internal and external customers.
  • One year of experience in Museum atmosphere.
  • Ability to analyze data and utilize the information to inform decision-making.
  • Proficiency in all Microsoft office suite applications.
  • Ability to work both as a team member and autonomously in a fast-paced, deadline-driven, results-oriented environment.
Employees of Discovery Place should uphold the mission, vision and values of the organization. We strive to provide exceptional service through four core values: uncommon courtesy, the pursuit of personal excellence, teamwork and inclusion. We value the diversity of opinions and intellectual thought and encourage an environment where employees can share ideas openly.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities of this job. Other duties may be assigned. This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary.

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