People Operations Manager

About the role:

At OfferUp, our Employee Experience begins with identifying, attracting, and evaluating top talent who embody OfferUp values and share our vision. Throughout the employee journey, OfferUp is where employees grow, evolve, and discover their existing and untapped potential. Our Employee Experience team is building a company that every employee feels proud to be a part of, where we invest, grow, and cultivate our most valuable asset: our employees. As the HR Operations Manager, you will play a critical role in OfferUp's growth and long-term success by partnering with the VP of Human Resources to develop and execute People Ops strategies and programs that support our business objectives and evolve, develop, and grow our culture. This role requires strong partnership and communication with cross-functional teams company-wide, including IT, Finance, and Legal. The HR Operations Manager role requires an experienced HR professional with exceptional HR operations, analytical, customer service, and communication skills.

This position will be an individual contributor role, reporting to the VP of Human Resources and based out of our Bellevue, WA offices. This is a hybrid role, and is expected to be in the office a few days each week.

Here's more of what you will get to do:

• Ensure an exceptional employee experience by simplifying key processes.
• Effectively partner with the VP of Human Resources to design, recommend, and implement changes to human resources policies and practices.
• Support the execution of a continuous improvement HR roadmap that enhances HR value through expanded capability, increased ease of use, and greater efficiency/accuracy.
• Participate in projects to expand centralization, leverage technology to improve the employee experience, discover actionable insights, and recommend solutions.
• Ensure human resources processes are practical, scalable and effectively support effective business results. This may include business processes as well as automated systems.
• Partner with Payroll to ensure accurate and timely processing for semimonthly and bi-weekly payrolls.
• Oversee the onboarding and offboarding process for all employees and consultants, to ensure stakeholders are informed, they are set up properly in systems, and on/offboarded compliantly.
• Stay current on legislative updates affecting human resources, including wage and hour regulations, ERISA, DOL, IRS, OFCCP, and HHS nationally, and in all states where OfferUp has employees and/or does business. Acts to incorporate changes into human resources programs and practices. Oversees audits and regulatory filings.
• Serves as the escalation point for HR Operations, guiding the root cause analysis, resolution, and communication protocol.
• Supports the administration and maintenance of HR systems while driving process, data integrity, and compliance across the HR landscape.
• Identify, analyze, and report on human resources trends that impact the success of OfferUP.
• Assist in developing and administering a competitive total rewards strategy to include compensation, health and welfare benefits, 401k, paid time off programs, and other reward & recognition programs.
• Administer health and welfare, retirement, and leave benefit programs, including handling broker and vendor relationships, participating in annual renewals, and leading open enrollment.
• Ensure adequate processes, controls, compliance reviews, and audits (including 401(k), Form 5500, ACA reporting, etc.) are in place and completed successfully for compensation and benefits programs.
• Partner with Immigration vendor to manage and support U.S. immigration cases, renewals, and immigrant petitions (permanent residence sponsorship).
• Oversee the administration and monitor employee leave of absence programs, ensuring that applicable deadlines are met and compliance with relevant rules and regulations. Communicate effectively (both verbally and in writing) with employees, managers, and claims adjusters as needed to effectively process leave requests and associated paperwork (e.g., status updates, return to work information, etc.)
• Other duties as assigned.

You'll thrive in this role if you have:

• 7+ years of progressive growth and practical experience in Human Resources Operations
• Bachelor's Degree
• Professional in Human Resources (PHR) and/or Certified Benefits Professional (CBP) certifications preferred
• You have worked in a dynamic, fluid, and fast-paced environment
• You thrive in a culture of creation and helping to figure out the answers
• You have a proven track record of creating solid relationships with internal business partners
• Experience administering an HRMS, preferably ADP WorkforceNow.
• Demonstrated understanding of managing and administering self-funded health benefits, 401(k) retirement plans, multi-state leaves programs, accommodations, workers' compensation, and wellness programs throughout the US.
• Thorough knowledge of State and Federal wage and hour laws, including FLSA, all pertinent federal and state regulations, filing and compliance requirements both adopted and pending affecting compensation and benefits programs, including ERISA, COBRA, FMLA, ADA, Section 125, Workers Compensation, Medicare, HIPAA, and social security and DOL requirements.

Compensation Range: $122, ,000

OfferUp offers a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. Individual salaries within our ranges are determined through a variety of factors, including but not limited to education, experience, knowledge, skills, and geography. All roles will receive equity in OfferUp as part of their compensation, the amount of equity varying depending on the individual's level and experience.

Benefits (all US roles): In addition to our compensation package, this role is eligible to enroll in health insurance, healthcare savings, and spending accounts, retirement savings benefits (401(k) plan with match), basic and voluntary life insurance, disability benefits, and paid time off for sick leave, family and/or medical leave, vacation, and 12 company holidays. In regard to vacation time, OfferUp has a flexible vacation policy, and, in general, full-time, exempt employees will be expected to take 3-5 weeks days) of pre-planned vacation time per year. Vacation needs are flexible and will naturally vary from year to year based on individual circumstances and business needs. In regard to sick time, all full-time employees (exempt and non-exempt) will be granted 12 days (96 hours) of sick time per year (pro-rated if the start date is other than January 1). Your recruiter can share more details about specific benefits during the interview process.

About OfferUp:

OfferUp is the largest mobile marketplace for local buyers and sellers in the U.S. We are changing the way people buy and sell in their communities by providing a uniquely simple and trusted experience on our iOS and Android apps. Our goal is to be the platform of choice for local commerce by connecting buyers and sellers through an interface that makes selling an item as easy as snapping a picture from a mobile device. OfferUp was founded in 2011 and has grown to serve local markets across the U.S. with more than 1 in 5 adults using OfferUp in 2022.

More About OfferUp At a Glance

• Top 10 Shopping app in the App Store and Google Play Store for three years
• 15%+ of adults in several markets use OfferUp every month (LA, Miami, Phoenix, Seattle, Las Vegas, Riverside, Orlando)
• OfferUp works directly with nearly 2000 US law enforcement agencies to build trust in local communities

OfferUp is changing the way people buy and sell locally, and we've built a dynamic team to do it. To learn more about what it's like to work at OfferUp, check out our blog:

OfferUp provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, OfferUp complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

OfferUp expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OfferUp's employees to perform their job duties may result in discipline up to and including discharge.