Director of People Operations

2 weeks ago

Bellevue, Washington, United States Vendara (Formerly Choice Merchant Solutions) Full time
Are you ready to join an organization that's investing in the team and technology to take the company (and you) to the next level?
As a fast-growing provider of payments technology and financial solutions, Vendara has what it takes to get there fast:

Great foundation:
Strong infrastructure of technology and support systems

Amazing spirit:
Customer-centric people and partners who are passionate about their work and accountable for executing with excellence.

We facilitate payments for traditional brick-and-mortar businesses as well as provide the payments engine behind some of the fastest growing e-commerce and enterprise clients today.

Our culture is both entrepreneurial as well as supportive.

Our financial sponsor is one of the most prestigious Silicon Valley based growth equity firms and our mandate is to grow through M&A, exponential organic growth and through hiring the most talented people.

We pay competitive salaries along with bonuses and a full benefits package.

POSITION SUMMARY:


The Director of People Operations plays a pivotal role in providing leadership and expertise in our approach to serving our most valuable asset — our people.

This includes, but is not limited to, developing and executing human resources strategy in support of the strategic direction of the business, specifically in the areas of talent management, change management, organizational design, performance management, employee relations, and compensation.

The Director of People Operations reports directly to the CEO and provides strategic leadership by articulating Human Resources needs and actionable plans to the leadership team.


RESPONSIBILITIES:
Collaborate closely with business leaders to understand their needs and challenges, proactively identify opportunities to optimize organizational effectiveness and drive performance, offer insights and guidance on all number of employee related issues
Identify and drive initiatives that enhance employee engagement and retention, fostering a positive and inclusive work environment aligned with our company values
Set the vision and strategy for talent acquisition and employee experience at Vendara

Optimize People Operations and streamline core processes like hiring, onboarding, terminations, timekeeping, compensation, benefits, performance management, training, and others that make up the employment life cycle.

Create, implement and manage policies that continue to build on our company culture, in alignment with the organization's mission and values and in support of company goals
Provide support on organizational changes, restructuring and change management efforts, including M&A activity
Respond to employee relations issues, such as employee complaints, harassment/ discrimination allegations, and civil rights complaints

Maintain broad and current subject matter knowledge and expertise in federal and state employment laws to advise leadership with solutions for human resources issues and evolving organizational needs.

Provides general counsel and direction on the performance management process; Organizes and ensures completion of annual talent review process

Ensures HR-related data is secure and maintained consistent with company policies and privacy regulations, and that required reporting and filings are delivered.


QUALIFICATIONS
Bachelor's degree or equivalent.

7 to 10 years of previous experience in a human resources leadership role preferably in financial services, IT or Fintech.

Previous HR Generalist experience.

Possesses exceptional employee relations skills, cultivating a positive work environment through effective communication, conflict resolution, and building rapport with employees.

Demonstrates a high level of initiative and motivation, taking ownership and proactively seeking opportunities to contribute to the organization's goals.

Collaborates effectively with cross-functional teams and various departments, fostering positive work relationships and promoting seamless communication across all levels of the organization.

Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
Multi-state experience is strongly preferred.
Ability to multi-task in a fast-paced, deadline-driven environment.
Strong attention to detail and accuracy.
Strong leadership and mentoring skills.
Must possess excellent judgment and be adept at making quick decisions.
Must have excellent problem-solving skills.
Acute business acumen and understanding of organizational issues and challenges.
Experience with large-scale organizational change efforts preferred.
This position reports directly to the CEO
Ability to travel 10%.

BENEFITS
Opportunity to work in a dynamic and fast-paced environment.
Make a real impact on the success of the organization.
Work with a talented and supportive team.
Competitive salary and benefits package
Medical insurance
Vision insurance
Dental Insurance
401(k)

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