Implementation Specialist

2 months ago

Boston, Massachusetts, United States TravelPerk Full time

About Us

We're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel.

Our aim is to revolutionise the $1.3 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 24/7 customer support we've become the leading all-in-one travel management solution.

Founded in 2015 and headquartered in Barcelona, we've grown to over 1200 people in 9 offices across Europe and North America. In 2022 we became a 'unicorn' and in 2024 we raised $104 million in additional investment, with a total valuation of $1.4 billion.

We've been winning awards too. Since 2023, we've been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.

These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to supercharge their corporate travel.


About the role:

The Implementation team is responsible for the onboarding of all our Premium and Pro customers on the TravelPerk platform. The Implementation team takes new customers from signup to launch, providing administrative, technical, and educational support to maximize the client's experience with the TravelPerk platform.

What you'll be doing:

You will ensure that new clients are fully prepared to use TravelPerk to book their business travel, in both technical configuration and user readiness. You will configure client accounts to their specifications & requirements and set them up to meet client needs. You will also coordinate, tailor, and perform training sessions with Admins, Travelers and other key client stakeholders to optimize their use of TravelPerk, as well as provide client-specific recommendations for how they execute their rollout, guiding their implementation and roll-out timeline, and internal communications.

The Implementation Specialist role requires strong project and change management skills, and excellent problem solving skills. This role requires keen attention to detail, creativity in solutioning, and proactivity to identify areas where they can provide improvements to their clients & their internal team.

Implementation specialists work across multiple teams in a collaborative environment both internally & externally, manage key internal and external stakeholders, and use change management to drive successful client rollouts and enable long term success.

Your responsibilities include:

  • Providing the first impression of TravelPerk to all customers in your portfolio and serving as the first point of contact for clients during the implementation process.
  • Carrying out consultative conversations with customers to collect their requirements.
  • Answering client requirements with your experience & data driven best practice recommendations.
  • Managing the rollout of a new platform for your clients; providing guides, templates, and recommendations to the client for how to ensure adoption & long term success of the platform.
  • Coordinating & conducting training sessions for newly onboarded customers, including executive level stakeholders and company wide training.
  • Providing technical support to clients as they set up integrations to marketplace partners or custom built API solutions.
  • Validating client configuration & account satisfaction by monitoring client booking behavior post-implementation & proactively offering support or recommendations.
  • Collaborating with multiple different departments in the TK organization, including within the Revenue organization (Sales & Account Management), Product, Builders (Engineering), & Finance.
  • Analyzing completed implementation work to find ways to improve your own process & that of the team.
  • Embracing a pattern of execute, assess, improve, repeat & evolving as the team & organization evolves.

What we look for:

  • A customer first mentality - you'll focus on ensuring a smooth onboarding for your clients and must understand what they need to be a happy customer for the long term.
  • Proven track record of successfully managing and delivering complex projects in a fast paced environment.
  • Demonstrated ability to work with c-level stakeholders to collect their requirements and or concerns in a clear, concise, and professional manner.
  • Ability to develop relationships with all levels of the organization, both internally and externally, and adapt communication & approach accordingly.
  • Proactive approach to making recommendations to both clients & internal stakeholders.
  • Willingness to seek out ways to improve & a mindset of continuous improvement.
  • Excited by challenges and have a personal drive to make a difference.

What do we offer?

  • Competitive compensation, including equity in TravelPerk
  • Generous vacation days so you can rest and recharge
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date
  • Financial benefits like 401k with company matching and an HSA plan
  • Family services that include adoption benefits and equal paid parental leave
  • Global presence and hybrid work availability
  • Unforgettable TravelPerk events, including travel to one of our hubs
  • Learning and professional development opportunities
  • Mental health support tool for your wellbeing
  • Exponential growth opportunities
  • VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice.
  • "Work from anywhere" in the world allowance of 20 working days per year.

How we work

Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our Boston or Chicago hub. We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

TravelPerk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.

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