Sr. Program Manager, ACUVUE Practice Engagement

4 weeks ago

Jacksonville, Florida, United States Johnson & Johnson Full time
Johnson & Johnson is currently seeking a Sr. Program Manager, ACUVUE Practice Engagement to join our Johnson & Johnson Vision Care, Inc. Team based remotely in the continental United States.

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.

Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at

The Sr.

Program Manager, ACUVUE Practice Engagement will be responsible for ACUVUE Loyalty Programs, inclusive of the end-to-end strategic vision, roadmap evolution and execution.

They will orchestrate integrated program progression, including enhanced offerings and promotions to engage customers. They will own, curate, and shape program roadmaps, as well as oversee program customer experience to accelerate engagement adoption.

Will function as lead across a wide variety of teams to evaluate and prioritize market needs and feasibility for differentiated enhancements and program adoption.

Creatively works to address unique customer opportunities to grow customer engagement through significant cross-functional partnership across sales, operations, sales training, marketing, health care compliance, legal, finance, business intelligence, and senior leadership.

Will coach, mentor, and inspire direct reports to upskill marketing fundamentals and coordinate across practice engagement team to produce optimal solutions that drive share growth and long-term relationships with Johnson and Johnson.


Key Responsibilities:

  • Identifies and prioritizes insights, market opportunities, and unmet customer needs
  • Connects directly and indirectly with customers to understand needs states, difficulties, and opportunities to drive captivating solutions that encourage long term relationships with Johnson & Johnson
  • Shapes and owns roadmap for differentiation and simplification
  • Evaluates program adoption and engagement
  • Cross-functional lead to explore enhancement feasibility and sustainability, including health care compliance and financial case
  • Maintains enhancement intake process and evaluation, as well as backlog
  • Leads all aspects of Practice Engagement commercialization go-to-market for all loyalty program(s) and digital solutions
  • Works closely with the Senior Manager of Digital Practice Solutions to ensure cohesiveness of what, how, and when new program offerings are brought to market
  • Onboards new hires; supervises team of direct reports
  • Communicates program vision to internal and external customers
  • Is responsible for agency management and program positioning

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