AML Program Manager

3 weeks ago

Jacksonville, Florida, United States SoFi Full time

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Who we are:
Shape a brighter financial future with us.
Together with our members, we're changing the way people think about and interact with personal finance.
We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
The AML Program Manager will have oversight of the AML Department's project management and vendor management function. The role will be responsible for defining, tracking, and reporting the AML Department's roadmap regarding technology changes, process enhancements, procedural changes, and vendor transformation and enhancement initiatives. The role is expected to set direction for the project management and vendor management functions, develop direct reports, and inspire the team through servant leadership.
What you'll do:

  • Lead and oversee the AML Department's project management and vendor management functions.
  • Serve as a direct escalation point related to projects and vendor oversight and take ownership of resolving related issues.
  • Own select projects as criticality and capacity warrants.
  • Build strong relationships with cross-functional stakeholders that are critical to the success of AML-impacting initiatives.
  • Create, iterate upon, and own the framework for engaging with cross-functional stakeholders to stay in tune with all business and engineering initiatives that may have a downstream impact on the AML Department's processes and controls; drive interactions continuously.
  • Create, iterate upon, and maintain a roadmap of AML initiatives, spanning large strategic initiatives to smaller tactical initiatives.
  • Assist in driving the prioritization of initiatives across impacted cross-functional stakeholders and ensure stakeholders are continuously aligned in the AML Department's initiatives.
  • Set directions and ensure initiatives are assigned to project managers based on capacity, criticality, and subject matter expertise.
  • Create a standard framework for program and project reporting that is digestible to cross-functional stakeholders and senior leadership.
  • Assist in regulatory exams, internal audits, and third-party risk management reviews.
  • Develop, inspire, and serve the project management and vendor management functions by holding regular 1:1's, providing feedback on initiatives and interactions, and ensuring the team is engaged in a positive and nurturing environment.


What you'll need:

  • Bachelor's Degree or Master's Degree in Finance, Business, Management, or other relevant areas.
  • 8+ years of experience in the financial services industry with a demonstrated track record of delivery and/or relevant experience in risk and control management focusing on a variety of large-scale technical initiatives.
  • Effective negotiation and influencing skills, including strong written communication, verbal communication, and presentation skills.
  • Strong management, organizational, and evaluative process skills. Ability to analyze complex organizational and technical issues to improve performance and efficiency.
  • Demonstrated ability to communicate effectively with all levels of the organization, across different business lines, and with external stakeholders.


Specific Skills in:

  • Experience in effectively executing a program and project roadmap that is technical in nature.
  • Experience in managing project managers or related demonstrable experience.
  • Experience in managing programs and projects related to AML controls. Examples include those related to transaction monitoring, customer screening, customer identification program verification, vendor oversight, and managed services.
  • Excellent organizational, verbal, written, and interpersonal skills are required.
  • Must multitask, adapt well to changing priorities, and effectively prioritize workflow to meet critical deadlines.
  • Ability to work in a fast-paced, demanding, and changing environment; must work well under pressure.
  • Excellent analytical skills are required.
  • A demonstrated track record in identifying gaps, process improvements, and proactively proposing solutions, and as appropriate, executing team-wide communication and training.


Nice to have:

  • CAMS/CFE certification preferred (or willingness to become certified within one year of start date).


Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

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