Automotive Operation Specialist

1 month ago

Memphis, Tennessee, United States MSX INTERNATIONAL Full time

Title: Operations Specialist

Location: Memphis, TN, US

Job Type: Full-time with Benefits

Who We Are

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

MSX International is seeking an Operations Specialist who will be responsible for the professional delivery, installation and sustainment of MSX International Express Service prescribed solutions. The Operations Specialist is the lead liaison with FCSD Zone Manager.

What Your Day-to- Day Responsibilities Include

  • Specialist will be responsible for developing and maintaining a direct relationship with specifically assigned dealers, attend regional FCSD Organization meetings quarterly, support launch and performance manager in planning meetings and Quick Lane launches, along with implementing plans to achieve regional objectives
  • Attend Annual Business Plan Meetings
  • Create and Work Quick Lane Action Plans
  • Conduct Repair Order Analysis as needed
  • Develop Quarterly Marketing Plan and Monitor Adherence
  • Ensure Scheduling of Quarterly Quick Lane Sales Events
  • Ensure current Quick Lane POS is updated and displayed
  • Work with Quick Lane Manager to conduct periodic Competitive Ad and Price Surveys
  • Review and approve Co-op claims
  • Work with Quick Lane on Search Engine Optimization and Landing Page Claiming
  • Monitor and motivate Quick Lane Contest and Incentive performance
  • Manage tire sales processes at each Quick Lane
    • Create and maintain Tire Screen
    • Assist with TIM Tool set-up and monitor
    • Conduct periodic inventory review and arrange for inventory swap as needed
    • Establish Good/Better/Best Lineup
    • Ensure adequate Tire Displays and current pricing (Indoor/Outdoor)
  • Conduct on-site training as needed
    • Ensure Quick Lane team completion of all required STARS courses
    • VCU Training (including inspection skills)
    • RIM and 1⁄4 Time
    • Telephone Sales Skills
    • Customer Handling
    • Tire Sales Skills
    • Brake Sales Skills
    • Credit Card Solicitation Skills
  • Conduct operational review on every visit
    • Action Plan review
    • KPI and Sales Performance review
    • Op code usage and submission
    • Work Flow Processes
    • Service Times
    • VCU and Sales Skills
  • Provide visit summaries to Dealer, District Operations Manager and FCSD Region
  • Complete all administrative tasks in a timely manner
  • Run Quick Lane as needed

What you bring

Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision. The successful candidate must also reflect an exceptional track record and attributes that includes:

  • Will possess Aftermarket Experience; preferably Retail Tire Store Management experience
  • OEM dealer contact experience is a plus, as well as excellent verbal and written communication skills
  • This position requires proficiency with Microsoft Word, PowerPoint, Excel and Internet Explorer
  • Ability to leverage relationships to identify and sell the business case for change
  • Analyzing data from dealer financials and operational assessments to establish improvement action plans
  • Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level
  • Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
  • Demonstrated proficiency with PC applications in a Windows environment
  • Ability to train and utilize all aspects of Automotive Tire Sales and automotive service sales
  • Ability to influence the sales personnel and technicians in the training processes and monitoring the results
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
  • Bachelor Degree (preferred)

WORK ENVIRONMENT

  • 80% Travel required
  • Overnight travel required
  • Have ability to equally accommodate working from home office or remote location

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

Please note, MSXi did not provide any salary data for this position. If there is a salary range included in the posting the data was estimated by the job posting site and does not reflect our company's actual salary ranges. Actual starting salaries are determined based on job requirements and level of experience.

Apply NOW

#MSXNAJobs

  • Delivery Specialist

    1 week ago

    Memphis, Tennessee, United States O'Reilly Automotive Full time

    O'Reilly Automotive Jackson Avenue [Delivery Driver / Courier] As a Delivery Specialist at O'Reilly Automotive, you'll: Safely deliver parts and products to customers using a company provided vehicle; Be responsible for the cleanliness and standard maintenance of delivery vehicles; Ensure efficient deliveries by quality checking orders while following...

  • Delivery Specialist

    1 week ago

    Memphis, Tennessee, United States O'Reilly Automotive Full time

    O'Reilly Automotive - 750 South Lafayette St [Delivery Driver / Courier] As a Delivery Specialist at O'Reilly Automotive, you'll: Safely deliver parts and products to customers using a company provided vehicle; Be responsible for the cleanliness and standard maintenance of delivery vehicles; Ensure efficient deliveries by quality checking orders while...

  • HR Specialist-Automotive Parts Manufacturer

    1 week ago

    Memphis, Tennessee, United States Activ8 Recruitment & Solutions Full time

    An international manufacturer of automotive interior components is seeking a motivated HR Specialist to join their facility in the Memphis, TN area. The ideal will have at least 5 years of experience with conflict resolution and workplace investigations, and is familiar with FMLA Law, Employee Relations, and matters of Reasonable Accommodation. This is a...

  • Automotive Store Manager

    2 months ago

    Memphis, Tennessee, United States Midas LEGGETT AUTO Full time

    At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.The Midas Store Manager is responsible for business operations and store performance (safety, efficiencies, and profit/loss...

  • Automotive Store Manager

    3 weeks ago

    Memphis, Tennessee, United States Midas LEGGETT AUTO Full time

    At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.The Midas Store Manager is responsible for business operations and store performance (safety, efficiencies, and profit/loss...

  • Automotive General Manager

    1 week ago

    Memphis, Tennessee, United States AutoNation Full time

    AutoNation Nissan Memphis General Manager Position Overview Lead AutoNation store overseeing New and Used Sales, Financial Services, and After-Sales Drive store performance by attracting, developing and retaining talent for exceptional customer experience Interact with customers, store associates, leadership, manufacturer representatives and...

  • Virtual Bank Operations Specialist

    16 hours ago

    Memphis, Tennessee, United States MyBambu Full time

    Virtual Bank Operations SpecialistWhat Is MyBambu?MyBambu is a financial institution delivering the first all-in-one mobile digital banking solution targeting the Hispanic unbanked and underbanked population. The mission of MyBambu is to promote financial inclusion to the unbanked and underbanked by providing an array of financial solutions delivered via...

  • Automotive Parts Manager

    7 days ago

    Memphis, Tennessee, United States Gossett Motor Cars Full time

    Gossett Motor Cars One of the largest privately owned Automotive Dealer Groups in West Tennessee is expanding its line of franchises and is seeking a talented professional individual with the ambition and aptitude to become part of our dealer group. We will provide the tools to succeed in a fast-paced work force, with incentives and further job...

  • Operations Specialist

    1 week ago

    Memphis, Tennessee, United States Swift Transportation Full time

    Position at Swift Transportation Accelerate your Career At Swift, our greatest asset is OUR PEOPLE We strive to be the best and give our best every day. We are passionate about learning and cultivating an environment of safety, honesty and mutual respect. We are a family where everyone has a voice and plays an essential role in our overall success and...

  • Professional Porsche Sales

    1 week ago

    Memphis, Tennessee, United States Gossett VW and Porsche Full time

    Sales & Leasing Specialist – Health Benefits – 401k – Paid Training - Apply to be a Sales & Leasing Specialist with our automotive team today. One of the largest privately owned Automotive Dealer Groups in West Tennessee is expanding its line of franchises and is seeking talented professional individuals with the ambition and aptitude to become part of...

  • Direct Marketing Specialist

    1 week ago

    Memphis, Tennessee, United States PrideStaff Full time

    DIRECT MARKETING SPECIALIST The Direct Marketing Specialist assists the marketing team with ongoing and future campaigns by occupying a pivotal role in campaign operations. They are responsible for ensuring the Team has the resources needed to meet c Marketing Specialist, Marketing, Specialist, Operations, Strategy, Business Services, Staffing

  • it specialist

    3 weeks ago

    Memphis, Tennessee, United States Department Of The Air Force Full time

    SummaryTHIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.This National Guard position is for a IT SPECIALIST (SYSADMIN/INFOSEC) (TITLE 32), Position Description Number NGD1515000 and is part of the TN 164th AW, Air National Guard.3This vacancy is covered by Association of Civilian Technicians (ACT), Chapter 115 (Pyramid on the River Chapter)....

  • it specialist

    2 months ago

    Memphis, Tennessee, United States Department Of The Air Force Full time

    SummaryTHIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.This National Guard position is for a IT SPECIALIST (SYSADMIN/INFOSEC) (TITLE 32), Position Description Number NGD1515000 and is part of the TN 164th AW, Air National Guard.3This vacancy is covered by Association of Civilian Technicians (ACT), Chapter 115 (Pyramid on the River Chapter)....

  • eCommerce Fulfillment Specialist

    7 days ago

    Memphis, Tennessee, United States DHL International GmbH Full time

    The eCommerce Fulfillment Specialist is a cross-functional position trained in multiple areas of the operation, including inbound processing, order fulfillment, order packaging, and customer returns processing. This roles primary responsibility will Fulfillment Specialist, eCommerce, Specialist, Commerce, Processing, Fulfillment, Transportation

  • Mechanical/Electromechanical/electrical/electronic Technician, Entry L

    1 week ago

    Memphis, Tennessee, United States AVIONICS SPECIALIST INC Full time

    Job DescriptionJob DescriptionJOB SUMMARY:This employee performs a variety of Service and Repairs on aircraft equipment. Primarily the employee tests, troubleshoots and repairs equipment that is sent in for service. This includes diagnosis, replacing parts (soldering), estimate creation, repair documentation, and various other processes and interactions with...

  • Operations Support Specialist

    7 days ago

    Memphis, Tennessee, United States Wogan Group Full time

    Overview: We are seeking an experienced Operations/Executive Assistant to join our dynamic property management team. The ideal candidate will possess exceptional organizational skills, attention to detail, and a proactive mindset to support our operations and executive team. This role will involve a diverse range of responsibilities. Key Responsibilities: 1....

  • Operations Support Specialist

    7 days ago

    Memphis, Tennessee, United States Wogan Group Full time

    Job DescriptionJob DescriptionOverview:We are seeking an experienced Operations/Executive Assistant to join our dynamic property management team. The ideal candidate will possess exceptional organizational skills, attention to detail, and a proactive mindset to support our operations and executive team. This role will involve a diverse range of...

  • Production Specialist

    4 days ago

    Memphis, Tennessee, United States Archer Daniels Midland Company (ADM) Full time

    Production Specialist - Memphis, TNPosition Responsibilities:Assists in all areas of the loading, unloading and transferring of grain and grain products for truck, barge, rail (location specific) and inspects barges, trucks and railcars before loading. Proficient in all facets of ADM's safety programs and culture, has a strong working knowledge of safety...

  • Production Specialist

    7 days ago

    Memphis, Tennessee, United States The Judge Group Full time

    Job Description Production Specialist - Memphis, TNPosition Responsibilities:Assists in all areas of the loading, unloading and transferring of grain and grain products for truck, barge, rail (location specific) and inspects barges, trucks and railcars before loading.Proficient in all facets of ADM's safety programs and culture, has a strong working...

  • IS Specialist

    1 week ago

    Memphis, Tennessee, United States Abb Holdings Inc Full time

    IS Specialist - Computer OperatorJoin the ABB team and be part of a global community driving change in society and industry towards a more efficient, sustainable future. At ABB, we are committed to fostering diversity and inclusion in all aspects, embracing differences in gender, LGBTQ+, abilities, ethnicity, and generations. Together, we embark on a journey...