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Associate, Content QA

3 months ago

New York, New York, United States NBCUniversal Full time

Company Description
We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.
Job Description
NBCUniversal is looking for a process-oriented, quality assurance phenom with an eye for detail and a passion for perfection to join a dynamic new team supporting our Direct to Consumer business.
The Associate, Content QA willhelp support our rapidly growing streaming video catalog. You'll assist with numerous content validation efforts, checking availability and playability for published video records across a variety of device platforms and services. Organization and an acuity for accuracy will benefit you greatly in this role. Experience with multi-language content review, provisioning and servicing will be a huge plus.
The ideal candidate will be able to service and complete a broad assortment of quality assurance requests ranging from simple, predictable pre-launch content readiness assessments to urgent, convoluted evaluations and verifications for issue management. We also hope you know your way around web browsers, smartphones, TVs, gaming consoles, cable boxes and other tech gadgets as they'll play a part in your day-to-day work.
Your diligence in operational efficiencies will be immediately reflected on the platform, ensuring users have a consistent and enjoyable viewing experience. This dedication to precise program presentation will help ensure our success within the competitive, rapidly evolving digital marketplace.
Essential Responsibilities

  • Support content quality control and assurance efforts, prioritizing and addressing high-profile, high-volume requests under tight deadlines
  • Perform validation and content presence checks across a multitude of device platforms, including mobile tablets (Amazon Fire, iPad), mobile devices (iOS, Android), streaming devices (Fire TV, Roku) game consoles (PlayStation/Xbox), smart TVs (Samsung, LG, Vizio), cable provider STBs (Cox, Xfinity)
  • Maintain quality assurance guidelines and control protocols; working with technology, product, and customer service teams to analyze, regulate, and continuously improve the on-platform user experience
  • Track and update QA fulfillment progress through our databases
  • Collaborate with internal stakeholders and external vendors to streamline quality control communication channels, workflows and issue management

Qualifications
Required Qualifications:
Required Qualifications:

  • Associate's Degree or equivalent work experience
  • 1+ year of experience with content quality assurance testing, protocols, techniques and governance
  • 1+ year of experience in streaming apps on digital platforms and consumer products
  • Experience in: Content management system (CMS) publishing workflows; multi-language asset content delivery and QA; and research and consulting on publishing procedures, administration protocols, and industry trends
  • Familiarity with: Database management and API delivery specifications & workflows and project management methodologies such as Agile, Scrum and collaboration products such as JIRA, Confluence and Airtable
  • Understanding of traditional MVPD distribution in comparison to emerging OTT services: AVOD, SVOD, TVOD, PVOD
  • Must be willing to work evenings, weekends, extended hours or holidays as needed

Desired Characteristics:

  • Television entertainment industry experience preferred
  • Excellent and effective communication and collaboration skills
  • Proactive problem solver with the ability to prioritize and concurrently handle multiple, time sensitive requests within a high-pressure environment

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants

and employees without regard to race, color, religion, creed, gender, gender identity

or expression, age, national origin or ancestry, citizenship, disability, sexual

orientation, marital status, pregnancy, veteran status, membership in the uniformed

services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran, you have the

right to request a reasonable accommodation if you are unable or limited in your

ability to use or access as a result of your disability. You can

request reasonable accommodations by emailing