Marketplace Training Specialist

2 weeks ago

Remote, Oregon, United States Clipboard Health Full time
Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We have been named one of YC's Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.


Position Purpose and Impact

At the heart of our vision lies ownership, humility, and a commitment to uncomfortably high standards and customer centricity. We envision a Training team that not only ensures the organization thrives through exceptional customer experiences but also fosters the growth of our agents through meaningful feedback, coaching and initiatives that support their individual needs.

Responsibilities

  • Become the subject matter expert on processes, and procedures to craft training content that will elevate the customer experience.
  • Become the subject matter expert on processes, and procedures to teach those skills to newly hired employees at various levels of the org.
  • Make suggestions to improve workflows that will enhance the customer experience.
  • Ensure customer satisfaction metrics are met for training programs.
  • Prepares and maintains training content to coordinate, develop, design and maintain team and individual training materials.
  • Organizes training programs designed to give newly-hired employees the skills to be successful in the role, including systems and customer service soft skills,.
  • Coordinates training of end-users for new department procedures/processes, and new workflows as needed.
  • Works closely with the Quality Assurance team to identify areas of deficiency and develop training to improve competency, continuing education, and process improvement.
  • Monitors new hire progress for the first 30 days of live customer interactions.
  • Reviews interactions for the purpose creating effective training that supports service skills, adherence to internal processes and quality of the customer service delivered
  • Provides Team Leaders and Managers with regular agent performance feedback throughout the training process.
  • Provides individualized feedback to newly hired employees to address performance gaps.
  • Supports and suggests improvements/recommendations to meet the highest level of customer experience.
  • Supports in live training classes regularly.

Required Qualifications

  • Ability to write effective training content that supports company values and a world class customer experience.
  • Capable of spotting inconsistencies, errors, and areas for improvement in agent performance and customer interactions.
  • Strong analytical practice for interpreting data, identifying trends, and making data-driven recommendations for improvement.
  • Ability to provide clear and concise written and verbal feedback to employees at all levels of the organization.
  • Adaptable and flexible, able to adjust to changes in processes, procedures, and priorities to ensure ongoing quality and efficiency in call center operations.
  • Demonstrates willingness and ability to answer questions and solve problems.
  • Demonstrated track record of impeccable professional written and verbal communication skills including the ability to provide constructive feedback.
  • Excellent attention to detail and the ability to create clear and concise documentation.

Required Experience

  • 2 + years of call center customer service experience in an inbound contact center
  • 2 + years experience as a customer service representative or tech support trainer
  • 2+ training in content writing
  • 1+ years of Google Suite experience.

System Requirements

  • Minimum 15Mbps wired internet connection
  • Minimum i5 processor or equivalent
  • Minimum 12GB Ram
  • Quiet working environment
  • Steady power and internet connection

  • Account Executive, Marketplace

    6 days ago

    Remote, Oregon, United States Topsort Full time

    What is Topsort At Topsort, we're reshaping the e-commerce landscape with our cutting-edge growth media infrastructure and tools. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones). In a rapidly changing industry, we're on a mission to...

  • Clinical Training and Quality Specialist

    1 month ago

    Remote, Oregon, United States Cohere Health Full time

    Company Overview:Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patient's healthcare experience, both in and out of the doctors office. Founded in August, 2019, we are obsessed with eliminating wasteful friction patients and doctors experience in areas that have nothing to do with health and...

  • Training Manager

    4 weeks ago

    Remote, Oregon, United States Clipboard Health Full time

    Why Clipboard Health Exists:We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals,...

  • Provider Experience Specialist

    6 days ago

    Remote, Oregon, United States Zocdoc Full time

    Our MissionHealthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer...

  • Customer Service Training Specialist III

    6 days ago

    Remote, Oregon, United States Thermo Fisher Scientific Full time

    Job DescriptionInstructional DesignerHybrid- Hillsboro, United StatesThe PositionIn this role you are responsible for the learning needs analysis as well as the design, development, implementation, and evaluation of learning solutions for the MSD field service organization. You will be part of a global learning innovation team and will be located in...

  • Claims Specialist I

    7 days ago

    Remote, Oregon, United States Grow Therapy Full time

    About us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for...

  • Client Support Specialist

    1 month ago

    Remote, Oregon, United States Immunefi Full time

    About ImmunefiImmunefi exists to protect the future of money. Immunefi is Web3's last line of defense and leading bug bounty platform, preventing catastrophic hacks before user funds are stolen. Our team is highly specialized, so we're looking for talented people who are willing to jump right in and use their expertise to help us protect Web3. If you're...

  • Campaign Specialist

    9 hours ago

    Remote, Oregon, United States Cox Enterprises Full time

    , a Cox Automotive Brand, is currently looking for a Campaign Specialist to join our team.The Campaign Specialist is a member of the Managed Services team who reports to the Manager, Campaign Coordinators and supports the team in several capacities. The Campaign Specialist will work in conjunction with and support assigned Campaign Coordinators to fulfill...

  • Marketing Specialist

    1 month ago

    Remote, Oregon, United States ABODO Full time

    We're Changing the Rentals IndustryWe're a profitable, growth-stage company building industry-leading martech and data SaaS products for the rentals industry. While originally known for building and operating one of the U.S.'s largest rental marketplaces - Rentable, we recently launched a martech product and a competitive intelligence software - ApartmentIQ,...

  • Field Specialist

    6 days ago

    Remote, Oregon, United States Advanced Agrilytics Full time

    Are you interested in learning more about careers at Advanced Agrilytics? Not ready to make a career move, but want to be considered as we grow? Don't see an open role that fits your background? Joining our Talent Community is your next step Our Talent Community offers a way for us to connect and grow our network for future consideration. Read more details...

  • Technical Support Specialist

    6 days ago

    Remote, Oregon, United States Hypori Inc. Full time

    Hypori, a leading provider for SaaS cybersecurity solutions, is transforming secure mobility for Federal and Commercial customers, including the United States Army. Hypori's secure virtual workspace enables users to access critical data and apps from any mobile device without compromising user privacy. From commercial IP to national security level intel,...

  • Customer Implementation Specialist

    6 days ago

    Remote, Oregon, United States Applied Systems Full time

    Job DescriptionApplied Systems, Inc., the worldwide leader in insurance technology, is currently searching for a Customer Implementation Specialist to join our Activation Services team. As the Customer Implementation Specialist, you will excel at working directly with clients to implement and configure extended solution products. In this role, you will work...

  • Customer Implementation Specialist

    6 days ago

    Remote, Oregon, United States Applied Systems Full time

    Job DescriptionApplied Systems, Inc., the worldwide leader in insurance technology, is currently searching for a Customer Implementation Specialist to join our Activation Services team. As the Customer Implementation Specialist, you will excel at working directly with clients to implement and configure extended solution products. In this role, you will work...

  • Generic Sales Specialist

    6 days ago

    Remote, Oregon, United States AmerisourceBergen Full time

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...

  • Sr. Financial System Specialist, Corporate FP&A

    7 days ago

    Remote, Oregon, United States Upwork Full time

    Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are...

  • Marketing Specialist

    2 weeks ago

    Remote, Oregon, United States Certified Mobile Notary Service Full time

    Certified Mobile Notary Service () is now seeking Email Marketing Specialists to work remotelyIn this role, you will be responsible for handling various clerical tasks remotely, supporting our remote mobile notary signing agent department by inputting entries into an Excel spreadsheet. Your main tasks will involve posting job ads, managing email campaigns,...

  • Coding Quality Specialist

    3 weeks ago

    Remote, Oregon, United States Zotec Partners Full time

    We're seeking a Coding Quality Specialist to join us.As a Coding Audit Specialist, you will focus on conducting Emergency Medicine professional and facility coding quality assurance audits, participate in the coder education of Zotec Partners' medical coding standards, and assist in communicating with hospital facility personnel to address client concerns...

  • Technical Support Specialist

    1 week ago

    Remote, Oregon, United States Duetto Full time

    OUR TEAMIn Technical Support, our vision is to delight customers with speedy responses using a high level of knowledge and a personalized experience. As a Support Specialist, you are responsible for responding to and resolving customer support cases. The team adheres to a touch-and-hold Support model operating from a single global queue. The breadth of...

  • Product Specialist

    6 days ago

    Remote, Oregon, United States FireMon Full time

    As a thought leader in the space, FireMon is paving the way in the cybersecurity industry across the globe. At FireMon, you will find a disruptive, cutting-edge environment. It's a place where being proactive is rewarded and each day is more innovative than the last. This drive permeates everything we do – from how we develop our products to how we engage...

  • CareDriver Operations Specialist

    6 days ago

    Remote, Oregon, United States HopSkipDrive Full time

    Who we areHopSkipDrive's mission is to create opportunity for all through mobility. Our innovative, supplemental school transportation solutions are used by over 600 school districts, charter schools, nonprofits, government agencies, as well as busy families to safely and reliably get kids where they need to go.Student transportation is the largest mass...