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Supervisory Medical Support Assistant

3 months ago

Somersworth, New Hampshire, United States Veterans Health Administration Full time
Incumbent serves as Supervisor for Medical Support Assistants within the Primary Care Service at the VA Manchester Healthcare System.

Major Duties include but are not limited to:
Planning, organizing and directing the work of lower graded medical support assistants.
Established work priorities.
Identifies developmental training needs of employees and arranges training when required.
Conducts in-service on-the-job skills assessment and instruction.
Assigns work based on requirements and resources available.
Reviews work produced and analyzes weekly reports to evaluate production.
Resolves backlogs, scheduling errors, ICB Capture, EARR review and pre-registration data.
Conducts regular staff meeting with medical support assistants.
Communicates and updates on policy changes and new procedures.
Services as point of contact for resolving patient issues especially regarding appointment and scheduling concerns.
Acts as liaison with medical support assistants, medical staff, nursing staff and other services.
Collects, compiles and tracks data and statistical information in support of several VA, VISN and local programs.

Work Schedule:
Monday - Friday 7:30am - 4:00pm

Telework:
Not available

Virtual:
This is not a virtual position.

Functional Statement #
:
PDF01629

Relocation/Recruitment Incentives
:
Not Authorized

Permanent Change of Station (PCS):
Not Authorized

Fi

nancial Disclosure Report:
Not required

Notifications:
This position is not a bargaining unit position.
Position is in the Excepted Service.
Veterans' preference does not apply for other current permanent Federal agency employees.
Current federal employees must submit copies of their most recent non-award SF50 (notice of personnel action). The SF50 must identify the position, title, series, grad, step, tenure and type of service (competitive or excepted). In some cases, more than one SF50 may be required to show a higher grade previously held.
The incumbent is required to travel to VA Manchester campus and other CBOC's.
This position is covered by locality-based comparability pay.
Incomplete applications will not be considered.