Solutions and Services Coordinator

4 days ago

Rochester, New York, United States Velatia Careers Full time

At Ormazabal we work to transform the electricity grid into an infrastructure of the future: more reliable, resilient and sustainable: we are experts in customised, high-tech electrical solutions.

We design and manufacture solutions aimed at digitalizing the electrical grid to integrate more renewable energy generation, enable more sustainable mobility and guarantee the power supply to buildings and infrastructures with critical energy needs.

At Ormazabal we develop the technology needed to make this world a more electric place. That is why we are passionate about what we do. Because we know that we contribute to the construction of a more efficient and sustainable energy model. A better future for generations to come.

With us you will find a space to design your future and transform everyone's future.

JOB DESCRIPTION

We are looking for a Solutions and Services Coordinator.

MAIN RESPONSIBILITIES:

1. Service team coordination:
  • Planning and co-ordination of the after-sales service activities and management of personnel resources
  • On-site co-ordination of the assemblies
  • Direct contact between clients and factories/OSU/ KAM for the resolution of customer's non- conformities

2. Service works

  • Service works promotion to customers and technical-commercial offer preparation
  • Customer training
  • Commissioning of primary and secondary cubicles. Configuration and tests (FAT and SAT) of protection and control equipment. Configuration of communication's equipment
  • Maintenance of cubicles and protection and control systems
  • Non-conformities resolution
  • Customer Support Service, remote and on field

3. Solutions:

  • Identify customer needs and based on them, design the automation, control, protection, and communications solutions with Medium Voltage products
  • Develop the detailed engineering of the solution through dialogue with the customer and factories to define in detail what needs to be manufactured (drawings, materials, configuration, etc.).
  • Collaborate in the elaboration of the technical-commercial offer, prescribing the solution, defending it, and negotiating it with the customer


REQUIEREMENTS

  • Electrical degree or comparable
  • 3 years of experience in similar position
  • Advanced knowledge of medium and low voltage switchgear as well as of power distribution products and services
  • Fluent speaking and writing English
  • Ability to handle and solve unexpected situations
  • Able to travel

BENEFITS:

  • Medical
  • Dental
  • Vision
  • 401k
  • HSA

You will join an innovative company that leads the industry where you can develop your professional career.

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