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HVAC Service Manager
2 months ago
We have an exciting opportunity for a Hvac Service Manager Gpac, a 30+ year-old recruitment company, is partnered with a well-established company in the Mechanical industry. This is your chance to join a team that values both exceptional service and a friendly working environment.
The ideal candidate will be responsible for overseeing the daily operations of our service department. This role is responsible for managing a team of service technicians, ensuring customer satisfaction, and maintaining service quality. The ideal candidate will have a strong background in HVAC systems, excellent leadership skills, and a commitment to providing exceptional service.
REQUIREMENTS:
- Manage and lead a team of HVAC service technicians.
- Monitor and manage service calls, work orders, and technician schedules.
- Ensure all service activities are conducted safely, efficiently, and within budget.
- Develop and manage the service department budget.
- Monitor financial performance, including revenue, expenses, and profitability.
- Implement cost-control measures and strategies to achieve financial targets.
- Monitor job progress, provide technical support, and ensure high-quality service delivery.
- Develop and maintain strong relationships with clients to ensure customer satisfaction.
- Conduct regular performance evaluations and provide training and development for service technicians.
- Oversee inventory management, ensuring adequate stock of parts and equipment.
- Handle customer inquiries, complaints, and service requests in a timely and professional manner.
- Implement strategies to enhance customer satisfaction.
- Implement and maintain service policies, procedures, and best practices.
- Prepare and present regular reports on service department performance.
- Address and rectify any quality or performance issues.
QUALIFICATIONS:
- Minimum of five years of experience in residential and light commercial HVAC service, with at least two years in a managerial role.
- Strong technical knowledge of commercial HVAC systems.
- Solid understanding of financial management and budgeting.
- Excellent customer service and communication skills.
- Ability to handle multiple tasks and prioritize effectively.
- Proficient in using service management software and other relevant tools.
- HVAC certification is preferred.
- Ability to analyze data and implement strategic improvements.
- Familiarity with safety regulations and compliance standards.
- Proficient in using service management software and tools.
- Willingness to work flexible hours, including evenings and weekends as needed.
- Valid driver's license and clean driving record pursuant to company policy
WHAT WE OFFER:
- Competitive salary based on experience.
- 401(k) plan with generous matching.
- Dental and vision insurance for you and your family.
- Health insurance coverage.
- Paid time off to relax, recharge, and spend time with loved ones
If you are ready to join a dynamic and customer-focused team in the Mechanical Industry, do not miss out on this opportunity For more information or to apply, please contact me at . I look forward to hearing from you
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