Scheduling Specialist Ambulatory Contact Center
4 weeks ago
As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.
Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
The Opportunity
We are seeking full-time Scheduling Specialists to support Ambulatory patients and providers. This is a telephone-based position operating in a call center style department; there is no face-to-face interaction with patients or other customers. Responsibilities include fielding incoming phone calls, handling online requests, performing patient registration, placing outbound phone calls, and scheduling appointments. Our goal is to ensure that patients, referring providers, and other customers receive timely, efficient, and high-quality service. In this role, you get the opportunity to directly impact patient experience and help us drive healthcare forward
Location
Our Ambulatory Access Center team is based out of our Mass General Brigham headquarters located in Assembly Row (Somerville, MA). Our 160-person office suite serves as the onboarding/training hub for the Schedulers, Referral Coordinators, Registration Specialists, and Clinical Advice/Triage Nurses that join our team as part of our Ambulatory Care Transformation Initiative. Employees are expected to be onsite for all hours worked during the first 90 days of employment for onboarding/training. There are possible options for hybrid work after the successful completion of the training program, based on performance. This role is M-F 40 hours required.
Qualifications
Qualifications
Education
- High School Diploma required
- Associate's Degree preferred
- Completion of a certified Medical Terminology course preferred
- Medical office or health care or other relevant experience required
- Prior customer service work experience, specifically in a contact/call center environment preferred
- Basic computer skills, including proven ability to effectively use of Microsoft Outlook, Excel and general data entry concepts and search functionality required
- Epic experience strongly preferred
- Monday Through Friday 40 hours per week onsite at our Assembly Row MGB Office
- Shifts are 8:00am-4:30 and / or 8:30am-5:00, Training starts at 8am ET, this is required for the first 2-4 weeks.
- Onsite M-F at Assembly Row, a possible hybrid model may be discussed after 90 days based on performance and business needs
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.
-
Scheduling Specialist Ambulatory Contact Center
1 month ago
Somerville, Massachusetts, United States Mass General Brigham Full timeAbout UsAs a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and...
-
Scheduling Specialist Ambulatory Contact Center
2 weeks ago
Somerville, Massachusetts, United States Mass General Brigham Full timeAbout UsAs a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and...
-
Scheduling Specialist Ambulatory Contact Center
4 weeks ago
Somerville, Massachusetts, United States Mass General Brigham Full timeAbout UsAs a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and...
-
Somerville, Massachusetts, United States Mass General Brigham Full timeAbout UsAs a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and...
-
Somerville, Massachusetts, United States Mass General Brigham Full timeAbout UsAs a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and...
-
Somerville, Massachusetts, United States tapwage Full timeAbout UsMass General Brigham Integrated Care (iCare) is a system-led operating entity formed by Mass General Brigham to develop new high quality, low cost, innovative community-based ambulatory care.This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. iCare will...
-
Glaucoma Specialist
2 weeks ago
Somerville, Massachusetts, United States Cambridge Health Alliance Full timeCambridge Health Alliance (CHA) is an award winning, academic public healthcare system receiving national recognition for innovation and community excellence. Our system includes three hospital campuses as well as an established network of primary and specialty practices in the Cambridge, Somerville and Bostons metro-north area . CHA proudly serves the...
-
Child Care Center Director
4 weeks ago
Somerville, Massachusetts, United States Bright Horizons Family Solutions Full timeChild Care Center DirectorAs a leader in a Child Care Center, you inspire teachers to create high-quality programming in each classroom while managing the center's day-to-day operations. You build strong partnerships with families to nurture each child's individual development and pave the way for success in school and life. The work you do is vital and...
-
Child Care Center Director
1 month ago
Somerville, Massachusetts, United States Bright Horizons Family Solutions Full timeChild Care Center DirectorAs a leader in a Child Care Center, you inspire teachers to create high-quality programming in each classroom while managing the center's day-to-day operations. You build strong partnerships with families to nurture each child's individual development and pave the way for success in school and life. The work you do is vital and...
-
Prior Authorization Specialist, Assembly Row
2 weeks ago
Somerville, Massachusetts, United States Brigham & Women's Hospital - Brigham Health Full timeWhat does a Prior Authorization Specialist do? The Prior Authorization Specialist (PAS) is an essential role responsible for facilitating exceptional patient experience, by securing authorizations for all scheduled services related to medical and sur Authorization, Specialist, Assembly, Clinical, Customer Service, Media Manager, Healthcare
-
Accounts Receivable Specialist
1 week ago
Somerville, Massachusetts, United States Triumvirate Environmental Full timeAccounts Receivable SpecialistTriumvirate Environmental, one of the largest environmental services firms in North America, is seeking an experienced, detail oriented, self-motivated, and well-organized Accounts Receivable Specialist.Triumvirate provides leading institutions in the higher education, life sciences, healthcare, and industrial sectors with...
-
Prior Authorization Specialist, Assembly Row
1 week ago
Somerville, Massachusetts, United States Brigham & Women's Hospital(BWH) Full timePrior Authorization Specialist, Assembly RowWhat does a Prior Authorization Specialist do?:The Prior Authorization Specialist (PAS) is an essential role responsible for facilitating exceptional patient experience, by securing authorizations for all scheduled services related to medical and surgical admissions across entities, including BWH OR procedures,...
-
Recovery Specialist
2 weeks ago
Somerville, Massachusetts, United States Bay Cove Human Services, Inc. Full timeBay Cove Human Services' main goal is to team up with individuals to overcome obstacles and achieve personal potential. Bay Cove pursues this goal by providing tailored and empathetic services to individuals dealing with developmental disabilities, mental health issues, substance use disorders, and homelessness at more than 175 locations throughout Greater...
-
LPN - Primary Care
2 weeks ago
Somerville, Massachusetts, United States Cambridge Health Alliance Full timeDate Posted: 05/27/2024Requisition Number: 6297 Location: CHA Broadway Care Center Work Days: 40 Category: Licensed Practical Nurse Department: Broadway Care Center Job Type: Full time Work Shift: Various Shifts Hours/Week: 40.00 Union: Yes Union Name: SH Laborers 381 Cambridge Health Alliance (CHA) is a leader in Primary Care, supporting a highly diverse...
-
Prior Authorization Specialist, Assembly Row
1 month ago
Somerville, Massachusetts, United States Brigham & Women's Hospital(BWH) Full timeWhat does a Prior Authorization Specialist do? The Prior Authorization Specialist (PAS) is an essential role responsible for facilitating exceptional patient experience, by securing authorizations for all scheduled services related to medical and surgical admissions across entities, including BWH OR procedures, BWFH OR procedures, FXB OR procedures and...
-
Prior Authorization Specialist, Assembly Row
1 week ago
Somerville, Massachusetts, United States Brigham & Women's Hospital(BWH) Full timeWhat does a Prior Authorization Specialist do? The Prior Authorization Specialist (PAS) is an essential role responsible for facilitating exceptional patient experience, by securing authorizations for all scheduled services related to medical and surgical admissions across entities, including BWH OR procedures, BWFH OR procedures, FXB OR procedures and...
-
PACT Lead Vocational Rehab Specialist
2 weeks ago
Somerville, Massachusetts, United States Vinfen Full timeSchedule: Monday to Friday 8am-4pm, evenings and weekends on rotating basisSalary: Annual salary of $52,460Sign on bonus: Join us and receive a sign-on bonus of $5000; $1666 upon completion of 30 days, $1667 upon completion of 6 months, and $1667 upon completion of 1 yearThe Lead Vocational Rehabilitation Specialist plays a crucial role as part of the...
-
Project Specialist
1 week ago
Somerville, Massachusetts, United States The Ladders Full timeAbout Us: As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and...
-
Program Specialist
1 week ago
Somerville, Massachusetts, United States City of Somerville Full timeSomerville is a city that upholds progressive principles for both employees and residents alike. If you are looking for a culture that embraces innovation, empowerment, and collaborative involvement, Somerville not only embraces these talents, but encourages them. Creative, hands on collaboration with passionate dedication are at the core of the Citys...
-
Unit Manager
3 weeks ago
Somerville, Massachusetts, United States Tufts University Full timeOverview Tufts Dining is a self-operated food service provider managing a comprehensive collegiate dining program on the Tufts University Medford/Somerville and SMFA/Fenway campus, delivering high quality, contemporary and innovative food, and hospitality services to meet the various needs of students, staff, faculty, administrators, and visitors in a...
