US Foods Jobs – Customer Operations Coord I

Found in: beBee jobs US - 2 weeks ago


Columbia, South Carolina, United States US Foods Full time
Job Description:

The Customer Operations Contract Coordinator I provides technical pricing support for local, regional, national, and government customer concepts. The goal of Customer Operations is to provide contract consistency, adhere to compliance standards, and deliver an exceptional customer experience with a high level of precision and accuracy. The essential duties and responsibilities of the Contract Coordinator I directly impact the achievement of this goal. This position is performed in a virtual or remote setting.

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Job Responsibilities:
  • Review and interpret vendor agreements, pricing or incentive documentation, and/or contract documentation for relevant content.
  • Provide resolution for pricing inquiries and troubleshoot price calculations that may require in-depth research of pricing methodologies and procedures.
  • Update systems to accurately reflect customer agreements and minimize risk of USF margin leakage. This includes, but is not limited to, pricing, rebates, contracts, and customer setup.
  • Provide support to Customer & Contract Compliance Analysts for audit-related questions.
  • Complete audit files for internal review process; complete any self-audits relating to the audit process.
  • Process customer on-boarding requests by applying profile rules, conditions, and policies to ensure accurate and complete setup.
  • Act as liaison to our sales teams, vendor support teams, market personnel, and other internal or external stakeholders.
Job Requirements:
  • Experience in customer service or related field is preferred
  • Experience working with large data sets or in data manipulation and analysis is preferred
  • Experience working with vendor agreements or contract administration is preferred
  • Some post-high school nationally accredited coursework is preferred
  • Experience in accounting or related field is preferred
  • Experience in process improvement and identification of waste is preferred
  • High school diploma or GED
  • Associate's or Bachelor's degree is preferred
  • Experience in data entry, data management, or related field is preferred
Job Details:

Company: US Foods

Vacancy Type: Full Time

Job Location: Columbia, SC, US

Application Deadline: N/A

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