Venues Guest Services Manager

4 weeks ago

Orlando, Florida, United States City of Orlando Full time
Description

Who We Are

Orlando Venues has been the proud home to Central Florida's best in sports and entertainment since its inception in 1989. The dynamic City of Orlando department operates five distinct venues including Kia Center, Camping World Stadium, Tinker Field, Mennello Museum of American Art and Harry P. Leu Gardens. Between hosting high-profile sporting events like Wrestlemania, NFL Pro Bowl and NBA All-Star Weekend to big-name concerts and music festivals like Paul McCartney, Garth Brooks, Harry Styles, Beyoncé and EDC Orlando to family shows, art exhibitions and countless other diverse offerings, our venues cater to residents and tourists alike year-round while enhancing the quality of life throughout our community. For most of Orlando's history we've been the place everyone wants to visit. Today, we're also the place where everyone wants to live and do business. This didn't happen by accident. Together as a community, we developed a shared vision for our city focused on creating partnerships and we've transformed Orlando from a place that was packed with potential into a city on the rise. Our vision ensures we are an inclusive, compassionate community that is generating jobs, becoming the most sustainable city in the nation, keeping our community safe, making it easier to get around, and increasing the quality of life. Together, we can continue realizing all our city's potential.

Nature of Work:
Performs professional work with responsibility for the day-to-day guest services operations of the KIA Center, Camping World Stadium, Harry P. Leu Gardens, and Mennello Museum of American Art. Highly motivated with a pleasant and upbeat attitude. Responsible for assisting with front-of-house events, parking, traffic/transportation, developing guest services policies and procedures, responding to guest inquiries, and keeping the guest experience a priority. The goal is to provide legendary customer service to all patrons. Work is performed under the direction of the Venues Guest Experience Division Manager and reviewed on an event-by-event basis. Required to work nights, weekends, and holidays. Minimum Requirements

Associate's Degree in Hospitality, Events Management, Sports Commerce Management, or related field and two (2) years guest or event services experience in a managerial capacity in a stadium, arena, or park with a large volume of visitors; or an equivalent combination of education, training, and experience. Valid Florida Driver's License required.

Must be able to work varied shifts, including weekends and holidays.

IMPORTANT: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description. Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process, please contact Human Resources at or

Supplemental Information


If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows:

  • Two (2) years of direct experience for an associate degree;
  • Four (4) years of direct experience for a bachelor's degree;
  • Six (6) years of direct experience for a master's degree; or
  • Nine (9) years of direct experience for a doctoral degree

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