OPS Records and Registration Office Assistant/Clerk

Found in: beBee jobs US - 2 weeks ago

Fort Myers, Florida, United States Florida Gulf Coast University Full time
Job Summary

The OPS Office Assistant will work to assist the Office of the Registrar with data entry, answering telephone calls, and routine office duties.

Job Description

Essential Job Duties:
  • Provide administrative support to the Assistant Registrar for Student Records.
  • Assist with telephone calls from the University mainline. Responds to telephone and email routine inquires and/or routes to appropriate individuals or departments within and outside of the unit and division.
  • Assist with processing incoming request of Change of Address/Name and Third-Party Form (FERPA Form).
  • Assists with data entry, indexing and scanning documents.
  • Responds to routine and moderately complex questions or issues regarding policies, procedures, and processes and ensures compliance at the unit level with enrollment, registration, scheduling, degree certification, and grade changes.
  • Performs general office duties such as data entry, operating office machines, scanning.
  • Other duties as assigned.
Additional Job Description

Required Qualifications:
  • High School diploma
  • Two years of experience in records management, customer service, and/or computer experience.
  • Any appropriate combination of relevant education, experience, and/or certifications may be considered
  • Excellent interpersonal, verbal and written communication skills.
  • Excellent customer service and problem-solving skills
Preferred Qualifications:
  • Experience working in a university setting.
  • Experience in registration processes at an institution of higher education.
  • Experience with SCT Banner Software or Workday.
Knowledge Skills and Abilities:
  • Excellent customer service and strong telephone and computer skills.
  • Ability to provide high-quality customer service by addressing routine inquiries promptly and professionally, and routing complex inquiries to the appropriate individuals or departments.
  • Ability to maintain confidentiality of work-related information and materials.
  • Ability to represent the university in a positive and professional manner.
  • Strong attention to detail to accurately process incoming requests for Change of Address/Name and Third-Party Form (FERPA Form), ensuring all necessary information is correctly documented
  • Proficiency in data entry, indexing, and scanning documents, ensuring accuracy and completeness in record-keeping processes.
  • Knowledge of enrollment, registration, scheduling, degree certification, and grade change policies and procedures to effectively respond to questions and ensure compliance at the unit level.
  • Ability to adapt to changing priorities and handle multiple tasks simultaneously, demonstrating flexibility and efficiency in completing assigned duties.
  • Ability to address routine and moderately complex questions or issues independently, utilizing critical thinking and problem-solving skills to find effective solutions.
  • Collaborative mindset to work effectively with colleagues and contribute to the overall success of the unit, willing to assist with other duties as assigned to support team goals and objectives

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