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Dispatcher/Customer Service Representative
2 months ago
Danner's Inc., a long-standing Maritime Transportation and Security company, is looking to add Freight dispatchers to our team in Pasadena, TX. We are in search of Dispatchers/Customer Service Representatives who are customer service oriented, courteous, work well under pressure and can complete tasks in a detailed and safe manner. This position offers the opportunity to work and grow in a fast-paced environment and contribute to the efficient operation of our freight services.
As a Dispatch / Customer Service Representative, you will:
- Triage emails, calls and inquiries from customers
- Coordinate timely pick-up and delivery of shipments
- Plan, schedule, and dispatch drivers and vehicles to meet dynamic job requirements.
- Communicate effectively with supervisors, customers, and teammates to resolve issues and coordinate services.
- Manage resources efficiently and effectively for all customer services
- Demonstrate commitment to Danner's values & professionalism through appropriate conduct at all times.
- Perform other duties as assigned.
Benefits:
- Medical, Dental, Vision, Supplemental Life, AD&D and cancer policies after 60 days (fulltime eligible)
- 401K after 6 months employment
- Paid Time Off eligibility after 90 days (begins accruing immediately at start of employment)
- Paid Training
- Bi-Weekly Pay/Direct Deposit
- Chaplin Service available
- Danner's Cares
- Events and Prizes, Promotes from within
We are currently hiring for both day and night positions.
Competitive hourly rates starting at $17.00/hour.
Qualified Dispatcher shall meet the following general & physical requirements:
General:
- Ability to solve problems and work under pressure
- Highly Organized and detail-oriented
- Highly communicative with excellent customer service skills
- Ability to work under stress and remain calm
- Ability to relay information in a fast paced environment
- Ensure the safe and timely delivery and pickups of shipments
- Must have minimum Dispatcher Experience, preferably maritime industry
- Desire to grow, learn and work in a team environment
- Excellent sense of urgency
- Strong typing skills
- Age 24 or older required for Night Dispatchers)
- Valid Transportation Worker Identification Credential (TWIC) card is preferred
- Must possess a valid Texas Driver's License
- Must be able to proficiently speak, read & write English - Must be employment eligible based on background requirements to include criminal background check, clean MVR, health/drug screen
- Dispatcher Experience - preferred
Physical:
- Lifting/Carrying up to 50 lbs. without assistance (Night Dispatchers)
- Sitting for longer periods of time
- Occasionally Driving vehicles (Night Dispatchers)
- Average / Good vision
- Other physical demands may be required as needed.
If you are enthusiastic about providing exceptional customer service and meet the qualifications above, please submit your resume and/or application. We look forward to hearing from you
We are an equal opportunity employer and value diversity. All qualified applicants will be considered for employment regardless of race, religion, national origin, color, sex, sexual orientation, gender identity, veteran status, or disability.
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