Benefits Assistant

3 weeks ago


Baltimore, Maryland, United States Loyola University Maryland Full time

Position Title Benefits Assistant
Job Category Staff
Office/Department Human Resources
Work Environment Onsite
Location York Rd
Staff Job Type Full-time
If Temporary or Visiting, Estimated End Date:
Position Summary and Duties
The Benefits Assistant will serve as the first point of contact for the benefits and wellness office, answer general benefits-related questions, complete data entry and general benefits administration, coordinate and track leave.

Customer Service & Administrative Support

• Provide administrative support to the assistant director and director.

• Serve as the benefits unit primary point of contact for customer service providing accurate and timely responses and solutions.

• Handle benefit inquiries and complaints to ensure prompt, equitable, courteous resolution, escalating unusual situations to the director.

• Answer phone calls and responds to emails promptly.

• Serve as back-up support for front desk reception.

Benefits Administration

• Coordinate and manage Self-guided New Employee Benefits Orientation for onboarding new employees.

• Process health and welfare benefit plan enrollments related to new employees, employment changes, terminations, deaths, and life events.

• Process/update employee data related to benefit plan enrollments such as address changes, beneficiary requests, etc.

• Maintain benefits and COBRA enrollments with insurance carriers.

• Audit and reconcile vendor bills and enrollment data. Process benefits invoices.

• Maintain employee benefits in HRIS system.

• Maintain the benefits website and enrollment system, ensuring up-to-date and accurate data regarding health and welfare benefit plans and tuition remission programs.

• Process tuition remission requests

• Process childcare voucher reimbursement requests.

• General retirement plan enrollment questions/inquiries.

Leave Management

• Respond to general requests for information.

• Coordinate and track FMLA.

• Report and track Workers' Compensation. Maintain and post the OSHA log in accordance with regulations.

• Report and manage LTD Application Process.

• Coordinate all other LOAs.
Required Qualifications
Associate's or vocational/technical school degree.
1-3 years of experience in Human Resources, benefits and/or administrative customer service.
Experience with data entry and use of integrated data systems including report generation.
Excellent written and verbal communication and interpersonal skills.
Excellent problem solving and project management skills with ability to multi-task and meet multiple deadlines and priorities.
Detail oriented with strong customer services skills and ability to keep utmost confidentiality.
Ability to perform high volume work timely and accurately.
Ensures that deadlines are met and adapts to changing priorities.
Proficient use of MS Office products.
Ability to comprehend, interpret, and apply technically oriented laws, regulations, rules, and policies.
Ability to support the mission and values of a Catholic Jesuit education, as well as University goals for institutional diversity.

Preferred Qualifications
Bachelor's degree preferred.


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