Front Office Manager-Franchised

4 days ago

Orlando, Florida, United States Marriott International Full time
Job Number
Job Category Rooms & Guest Services Operations
Location Marriott Orlando Downtown, 400 West Livingston Street, Orlando, Florida, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Additional Information:
This hotel is owned and operated by an independent franchisee, United Capital Corp. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.


The Marriott Orlando Downtown Hotel is looking for Front Office Manager to lead our Front Desk, At Your Service, Valet Operations, Market/Gift Shop and Bell staff.

Our ideal candidate must have a minimum of 3 years of FOM experience previously in a branded, full service hotel.

(Hilton or Marriott) Responsibilities include but not limited to all front office functions and leadership of front office staff.

As a department head, directs and works with managers and associates to successfully execute all front office operations, including guest arrival and departure procedures.

Strives to continually improve guest and associate satisfaction and maximize the financial performance of the department.

Duties and Responsibilities:


Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages associates. Manages all day-to-day operations. Understands associate
positions well enough to perform duties in associates' absence.
Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
Ensures recognition of associates is taking place across areas of responsibility.
Communicates performance expectations in accordance with job descriptions for each position and monitor's progress.
Celebrates successes and publicly recognizes the contributions of team members. Maintaining Guest Services and Front Desk Goals
Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.

Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

Conducts department meetings and continually communicates a clear and consistent message
regarding the Front Office goals to produce desired results.
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
Manages department controllable expenses to achieve or exceed budgeted goals. Managing Projects and Policies
Ensures compliance with all Front Office policies, standards and procedures.
Ensures property policies are administered fairly and consistently, disciplinary procedures and
documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)
and support the Peer Review Process. Ensuring Exceptional Customer Service
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Supervises and managing associates. Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates' absence.
Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations.
Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
Strives to improve service performance.
Empowers associates to provide excellent customer service.
Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Responds to and handles guest problems and complaints.
Observes service behaviors of associates and provides feedback to individuals and/or managers.
Managing and Conducting Human Resource Activities
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to
improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Establishes challenging, realistic and obtainable goals to guide operation and performance.
Solicits associate feedback, utilizes an "open door" policy, and reviews associate satisfaction results to
identify and address associate problems or concerns.
Ensures associates are treated fairly and equitably.
Manages associate progressive discipline procedures for Front Office Staff.
Administers the performance appraisal process for direct report managers.

Interviews and hires managers and hourly associate team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Responsible for proper accounting processes and ensuring front office associates balance their work according to financial SOPs
Oversee Night Audit ensuring that Daily Financial report is accurate.
Train associates on proper accounting procedures and retrain when errors are identified.
Performs other duties as assigned and needed by the Director of Room Operations.

Job Requirements Education and Experience:


3 Years of prior Front Office Manager Position in a Major Full Service Hotel Brand of 275 rooms or higher is required.

(Marriott or Hilton)
Bachelor's degree preferred.
The Marriott Orlando Downtown Hotel is an Equal Opportunity Employer

Paid Holiday and Vacation for Fulltime Associates.

This company is an equal opportunity employer.

frnch1

  • Front Office Manager

    1 month ago

    Orlando, Florida, United States Loews Hotels & Co. Full time

    At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we"...

  • Assistant Front Office Manager

    4 weeks ago

    Orlando, Florida, United States Renaissance Orlando at SeaWorld® Full time

    Additional Information Assistant Director of Front Office positionRelocation AvailableJob Number Job Category Rooms & Guest Services OperationsLocation Renaissance Orlando at SeaWorld, 6677 Sea Harbor Drive, Orlando, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? YPosition Type ManagementJob SummaryAssists the Front Office...

  • Assistant Front Office Manager

    2 weeks ago

    Orlando, Florida, United States Marriott Orlando Airport Lakeside Full time

    We are currently seeking a new team member as an Assistant Front Office Manager at Marriott Orlando Airport Lakeside. Our property offers 485 guest rooms and approximately 30,000 sq feet meeting space. As the Assistant Front Office Manager the primary role of the individual will be assisting the Front Office Manager in running the operation and functioning...

  • Director of Front Office

    1 month ago

    Orlando, Florida, United States Hilton Full time

    The Hilton Orlando Lake Buena Vista is hiring a Director of Front Office. This role is responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Director of Front Office, you would be responsible for directing and...

  • Director of Front Office

    4 weeks ago

    Orlando, Florida, United States Hilton Full time

    The Hilton Orlando Lake Buena Vista is hiring a Director of Front Office. This role is responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Director of Front Office, you would be responsible for directing and...

  • Front Office Representative

    2 weeks ago

    Orlando, Florida, United States Sales Bizlab Full time

    Job DescriptionJob DescriptionAbout Sales BizlabAt Sales Bizlab we believe in the individuality of each client, therefore, the solutions that we provide are unique and molded to each of their specific needs. The root of our success lays in our extensive experience across different geographical locations, mediums and markets. Today, Sales Bizlab we enjoy a...

  • Director of Front Office Operations

    4 weeks ago

    Orlando, Florida, United States Signia by Hilton Orlando Bonnet Creek Full time

    The Signia by Hilton Orlando Bonnet Creek is currently hiring a Director of Front Office This position is responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Director of Front Office, you would be responsible for...

  • Director of Front Office Operations

    1 month ago

    Orlando, Florida, United States Hilton Full time

    The Signia by Hilton Orlando Bonnet Creek is currently hiring a Director of Front Office This position is responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Director of Front Office, you would be responsible for...

  • Director of Front Office Operations

    1 month ago

    Orlando, Florida, United States Signia by Hilton Orlando Bonnet Creek Full time

    The Signia by Hilton Orlando Bonnet Creek is currently hiring a Director of Front Office This position is responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Director of Front Office, you would be responsible for...

  • Director of Front Office Operations

    4 weeks ago

    Orlando, Florida, United States Hilton Full time

    The Signia by Hilton Orlando Bonnet Creek is currently hiring a Director of Front Office This position is responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Director of Front Office, you would be responsible for...

  • Front Desk Manager

    4 weeks ago

    Orlando, Florida, United States TownePlace Suites Orlando Theme ParksLake Buena Vista Full time

    OverviewOpportunity: Front Desk ManagerManage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service.Potential Career PathFront Office Manager – Rooms Division Manager – Assistant General ManagerEssential Job FunctionsInterview, select, train, schedule, coach and support associates,...

  • Front Desk Manager

    1 month ago

    Orlando, Florida, United States TownePlace Suites Orlando Theme ParksLake Buena Vista Full time

    OverviewOpportunity: Front Desk ManagerManage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service.Potential Career PathFront Office Manager – Rooms Division Manager – Assistant General ManagerEssential Job FunctionsInterview, select, train, schedule, coach and support associates,...

  • Front Office Supervisor

    2 weeks ago

    Orlando, Florida, United States Hilton Full time

    Join us in creating a legacy within a brand you can stay inspired with a team that will become family The newest Conrad Hotel in Hilton's luxury portfolio is open in Orlando.As one of the most celebrated openings of 2024, be part of the legacy as a Front Office SupervisorWhy join the Conrad brand? The modern luxury concept empowers you to...

  • Front Desk Supervisor

    2 weeks ago

    Orlando, Florida, United States Rosen Hotels & Resorts Full time

    Summary: The Front Desk Supervisor at Rosen Hotels & Resorts works closely with the Front Office Manager to ensure smooth and efficient day-to-day operations of the Front Desk, adhering to Company Standards They are responsible for providing ongoing coaching, training, and development to the front desk staff The Front Desk Supervisor will also prepare...

  • Front Desk Agent

    1 month ago

    Orlando, Florida, United States Spark by Hilton Orlando Universal Blvd Full time

    The Country Inn and Suites Orlando is seeking positive and professional Front Desk Agents to join our TEAM. If you have a passion for hospitality and enjoy connecting with guests consider this opportunity T.E.A.M Together Everyone Achieves MoreAs Front Desk Agent, you will be a member of our dynamic TEAM providing outstanding customer service, and delivering...

  • Front Office- OB/GYN Private Medical Office

    2 weeks ago

    Orlando, Florida, United States AdventHealth Central Florida Full time

    AdventHealth Medical Group OB GYN at Altamonte Springs is seeking a dynamic and energetic OB GYN to join their busy practice. This practice serves the needs of the North Orlando community and is located in the heart of Seminole County. Utilizing mid wives and specializing in personalized service to patients is part of the practice's culture. Located onsite...

  • Front Desk Supervisor

    1 month ago

    Orlando, Florida, United States Holiday Inn Resort Orlando Suites - Waterpark Full time

    OverviewOpportunity: Front Desk SupervisorSupervise front desk operations maintaining guest service, quality, and sustainability standards.Your Career PathAssistant Front Office Manager – Front Office Manager – Assistant General ManagerYour FocusInterview, select, train, schedule, coach, and support associates to ensure performance aligns with brand or...

  • Front Desk Supervisor

    4 weeks ago

    Orlando, Florida, United States Holiday Inn Resort Orlando Suites - Waterpark Full time

    OverviewOpportunity: Front Desk SupervisorSupervise front desk operations maintaining guest service, quality, and sustainability standards.Your Career PathAssistant Front Office Manager – Front Office Manager – Assistant General ManagerYour FocusInterview, select, train, schedule, coach, and support associates to ensure performance aligns with brand or...

  • Front Desk Supervisor

    2 weeks ago

    Orlando, Florida, United States Hersha Hospitality Management, LP Full time

    OverviewOpportunity: Front Desk SupervisorSupervise front desk operations in accordance with established guest service, quality and sustainability standards.Potential Career PathAssistant Front Office Manager - Front Office Manager - Assistant General ManagerEssential Job Functions Interview, select, train, schedule, coach, and support associates, ensuring...

  • Front Desk Supervisor

    1 month ago

    Orlando, Florida, United States TownePlace Suites Orlando Theme ParksLake Buena Vista Full time

    OverviewOpportunity: Front Desk SupervisorSupervise front desk operations in accordance with established guest service, quality and sustainability standards.Potential Career PathAssistant Front Office Manager – Front Office Manager – Assistant General ManagerEssential Job FunctionsInterview, select, train, schedule, coach, and support associates,...